Dispatcher (Bi-lingual Spanish Preferred)

Lakeshore Recycling Systems•Morton Grove, IL

2d•Onsite

About The Position

The Dispatcher coordinates the allocation and scheduling of drivers, trucks, and containers to optimize capacity, streamline operations, and support customer service goals. The role supports route planning, real-time adjustments, and operational efficiency by leveraging tools and data analysis to uphold performance and service metrics. The Dispatcher coordinates daily routing and resource allocation to ensure efficient, on-time service delivery. The role manages driver assignments, route optimization, and real-time operational adjustments to maximize capacity and productivity while supporting customer service objectives. As a central communication hub between drivers, operations leadership, customer service, and field teams, the Dispatcher proactively troubleshoots issues to prevent service disruptions. By leveraging routing systems, logistics data, and performance metrics, the role drives operational efficiency, maintains accurate service documentation, and supports continuous improvement within a fast-paced transportation environment. This is an office-based role that may involve occasional interaction with field or operations facilities. It requires frequent multi-system workflows, focus, and stamina in a dynamic, fast-response environment under tight service schedules. Travel is minimal and limited to movement between nearby local facilities if needed.

Requirements

Valid driver’s license.
Ability to communicate clearly and follow instructions in a fast-paced environment.
Strong attention to detail and time management skills.
Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
Familiarity with routing and logistics software.
Proficiency in Microsoft Office, especially Excel.
Ability to stay calm and prioritize tasks in a fast-paced environment.
Customer-centric mindset with proactive issue resolution.
Strong organizational and multitasking capability.
High School Diploma or GED.
At least 6 months of dispatch or logistics experience is preferred; at least 2 years is preferred for complex operational environments.

Nice To Haves

Bilingual Spanish.
CDL (Class A).
Experience operating yard tractors, hostlers, or spotter trucks.
Knowledge of trailer handling, coupling and uncoupling, and yard safety best practices.
Associate’s Degree or higher.
Prior experience in waste management, transportation, or customer service environments.

Responsibilities

Assign and adjust driver routes daily to maximize route standardization and productivity.
Use routing platforms to manage same-day changes and next-day planning.
Sequence efficient routes and support dynamic route strategy in response to demand and capacity needs.
Maintain constant communication with drivers, Operations leadership, dispatch teams, and customers during route execution.
Troubleshoot and resolve en route issues quickly to prevent service interruptions.
Collect, interpret, and verify logistics and routing data to improve accuracy and operational efficiency.
Close routes and input completed service data using digital tools or dispatch systems.
Review disposal and service capacity plans to identify optimal load destinations.
Work with operations leadership to evaluate swing route opportunities and balance high-demand service loads.
Manage service tickets, driver logs, communications, and routing paperwork.
Handle incoming requests from customer service, sales, or field staff efficiently.