Branch Specialist (Bi-lingual English/Spanish required)

CCU • Waukegan, IL

1d • Onsite

About The Position

Consumers Credit Union is seeking a full-time, bilingual English/Spanish Branch Specialist for its North Waukegan branch. This early-career financial services role combines Concierge, Teller, and Personal Banker responsibilities. The specialist welcomes members, processes transactions, opens accounts, and connects members with products and services aligned with their financial goals. The role offers an opportunity to build a career in banking while contributing to a positive member experience and effective branch operations.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in retail, customer service, sales, or cash handling.
• Bilingual English/Spanish proficiency.
• Comfort promoting products and services and participating in consultative, sales-oriented conversations.
• Strong comfort with technology, including data systems, Microsoft Office, and web-based tools.
• Excellent communication skills and an ability to build relationships.
• Ability to multitask, stay organized, and thrive in a fast-paced environment.
• Positive, team-oriented mindset with integrity and commitment to inclusion and diversity.
• Availability to work 40 hours per week within the listed schedule, including regular Saturdays.

Nice To Haves

• Banking, Teller, or Personal Banker experience.

Responsibilities

• Welcome members in the branch and create a positive first impression.
• Assist and educate members on self-service options, including Interactive Teller Machines (ITMs).
• Process transactions accurately and resolve account and service needs.
• Open new consumer accounts efficiently and with attention to detail.
• Identify opportunities to connect members with loans, mortgages, and wealth management services.
• Recommend improvements that enhance the member experience and branch operations.
• Maintain compliance with policies, procedures, audits, and balancing standards.

Benefits

• Annual bonus opportunity.
• Medical plan options, including High Deductible, HMO, and PPO.
• Dental insurance.
• Vision insurance.
• Spending accounts.
• Short-term disability insurance.
• Long-term disability insurance.
• Life insurance.
• 401(k) savings plan, available at any time.
• Pension plan enrollment following six months of employment, 1,000 hours of service, and reaching age 20.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED