Branch Specialist (Bi-lingual English/Spanish required)

Consumers Credit Union • Waukegan, IL

2d • $17 - $25 • Onsite

About The Position

Consumers Credit Union is hiring a full-time Branch Specialist for its North Waukegan branch. The role combines Concierge, Teller, and Personal Banker responsibilities. The Branch Specialist welcomes members, processes transactions, opens accounts, and connects members with products and services suited to their financial goals. It is described as an early-career opportunity for people interested in financial services who enjoy working with people and want to build a long-term career.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in retail, customer service, sales, or cash handling.
• Bilingual English/Spanish proficiency.
• Comfort promoting products and services and engaging in consultative, sales-oriented conversations.
• Comfort using technology, including data systems, Microsoft Office, and web-based tools.
• Excellent communication skills and an ability to build relationships.
• Ability to multitask, stay organized, and thrive in a fast-paced environment.
• Positive, team-oriented mindset, integrity, and commitment to inclusion and diversity.
• Availability to work 40 hours per week within the stated schedule, including regular Saturdays.

Nice To Haves

• Banking, Teller, or Personal Banker experience.

Responsibilities

• Welcome members in the branch and create a positive first impression.
• Assist and educate members on self-service options, including Interactive Teller Machines (ITMs).
• Process transactions accurately and resolve account and service needs.
• Open new consumer accounts efficiently and with attention to detail.
• Identify opportunities to connect members with loans, mortgages, and wealth management services.
• Recommend improvements that enhance the member experience and branch operations.
• Maintain compliance with policies, procedures, audits, and balancing standards.

Benefits

• Eligible employees may participate in medical plans, including High Deductible, HMO, and PPO options, effective on the date of hire.
• Dental insurance.
• Vision insurance.
• Spending accounts.
• Short-term disability and long-term disability plans.
• Life insurance.
• Eligibility to participate in the 401(k) savings plan at any time.
• Automatic enrollment in the pension plan after six months of employment and 1,000 hours of service, for employees who have reached age 20.
• Annual bonus opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED