Financial Counselor - Bi-Lingual Spanish - Mineola

NYU Langone Health • Village of Mineola, NY

11h • $58,224 - $67,568 • Onsite

About The Position

The Financial Counselor assists patients, regardless of insurance coverage or type, in understanding and meeting their financial obligations to NYUMC. The role evaluates patients’ financial status and coordinates with physician offices to determine patients’ medical needs and eligibility for hospital-based assistance, including alternative payment arrangements and charity care.

The successful candidate supports financial counseling services, evaluates eligibility for financial assistance, helps patients understand insurance coverage and financial requirements, and coordinates admissions and payment options with patients, families, physician offices, and hospital departments. The role also documents assessments, keeps current with regulatory and payer requirements, supports staff education, identifies process improvements, and communicates with patients and colleagues across the organization.

The position requires a bachelor's degree in Health Administration, Business Administration, or a related field, along with 1–2 years of experience in a healthcare-related field. Bilingual fluency in English and Spanish is preferred. The role is based at NYU Langone Hospital—Long Island in Mineola. The listed annual salary range is $58,223.93–$67,567.50.

Requirements

• Bachelor's degree in Health Administration, Business Administration, or a related field.
• 1–2 years of experience in a healthcare-related field.
• Evidence of good interpersonal skills, effective written and oral communication, and creative problem-solving abilities.
• Ability to handle irate customers, physician office personnel, and internal staff; work under stressful situations; work independently and be self-directed; manage teams effectively; and relate effectively to people from diverse backgrounds.
• Knowledge of medical terminology.
• Experience using a PC and basic applications, such as word processing, spreadsheets, databases, or the Internet.
• Ability to review and discuss patients’ personal financial information with a high degree of sensitivity.
• Ability to work independently with limited supervision and guidance.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Fluency in English and Spanish.
• Previous experience with insurance eligibility systems, including Medicaid, Medicare, and commercial and private payer eligibility systems.
• Excellent knowledge of rules, regulations, and guidelines governing traditional insurance coverage and reimbursement.
• Excellent knowledge of rules, regulations, and guidelines governing managed care coverage and reimbursement.
• Knowledge of and demonstrated proficiency in applying CPT and ICD-9 coding systems.

Responsibilities

• Promote the quality and effectiveness of financial counseling services; interview discharged patients unable to pay their bills and review applications for completeness and program eligibility.
• Maintain data and prepare reports on financial counseling outcomes and decisions; identify problems and trends and recommend corrective actions.
• Facilitate appropriate admissions to inpatient services by collecting and reviewing financial data from patients, representatives, physicians, hospitals, payers, and other agencies.
• Coordinate with Patient Access, Patient Financial Services, and other hospital and physician practice colleagues to identify and contact patients for financial counseling.
• Explain insurance coverage and financial requirements, including deposits and other obligations, to patients.
• Inform patients and families about possible eligibility for public or other financial assistance programs and assist them with applications.
• Assess the needs of patients with limited financial resources or insurance coverage and arrange alternative financial options, including payment arrangements, charity care, or other assistance programs.
• Refer patients to financial institutions for alternative payment arrangements and coordinate credit applications.
• Accurately document assessments on forms and in hospital information systems to support reimbursement and follow-up by Patient Financial Services.
• Apply relevant regulatory standards and third-party payer criteria in financial counseling and assessments; educate NYU Medical Center staff and physician practices about these standards and available financial assistance.
• Learn and communicate NYU Hospitals Center policies and procedures, and participate in developing and improving admission criteria, policies, and procedures with department leadership.
• Use independent judgment and initiative to identify and resolve issues; maintain and update knowledge of Medicaid, other government healthcare payment programs, charity care, financial assistance, and the regulatory and market environment.
• Identify problems in departmental practices related to financial criteria and admission communications, and propose potential solutions.
• Manage time effectively, adapt to changes in work flow, and screen candidates for financial counseling while communicating promptly with referral sources.
• Communicate and collaborate effectively with internal and external customers, including Patient Access, Patient Financial Services, physicians, patients, families, and the public.
• Participate in hospital committees and meetings and provide data as assigned; communicate clearly and professionally in writing and verbally.
• Communicate significant issues, initiatives, trends, and problematic cases requiring administrative intervention to department leadership.
• Coordinate with all shifts of Patient Access and Patient Financial Services to complete tasks and resolve problems cooperatively and promptly.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program addressing physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level