Bi- Lingual Scheduler

HEALTH POINT FAMILY CARE INC•Florence, KY

4d•$18 - $23

About The Position

HealthPoint is hiring a bilingual scheduling staff member to assist patients with check-in and appointments. The role is a full-time, 40-hour-per-week position over five days. The schedule includes morning shifts, afternoon shifts until 8:30 p.m., and some Saturdays until 5:30 p.m. Starting pay is $18–$23, based on experience. The position requires a high school diploma and Spanish bilingual ability.

Requirements

High school diploma.
Bilingual Spanish.

Responsibilities

Greet patients professionally and register them accurately.
Advise patients about payment options, including assistance programs, sliding-scale options, and commercial insurance eligibility.
Collect patient co-payments by cash, check, or credit card and provide receipts.
Submit pre-certifications and other appropriate insurance paperwork to the Billing department promptly.
Maintain patient flow according to appointment schedules and medical needs, and direct patients and visitors to appropriate departments.
Manage the dental schedule to support provider efficiency and productivity.
Follow established scheduling protocols and customer-care standards.
Monitor automatic appointment reminders and make reminder calls as needed.
Answer phones promptly and schedule patient appointments.
Take phone messages and route them to the appropriate departments in a timely manner.
Triage patient calls as needed.
Check department voicemail and respond to messages within one hour.
Prepare daily deposits for bank transfer and secure cash until it is transferred to authorized personnel or deposited at the bank.
Balance cash collections with posted payments.
Handle paperwork needed for patient appointments.

Benefits

$1,500 retention bonus paid at 18 months of employment, with additional retention bonuses up to $4,000.
Two free sets of HealthPoint scrubs.
Tuition reimbursement up to $1,000 per year.
Nine paid federal holidays.
Paid birthday off in addition to, and not counted toward, PTO.
Generous paid time off.
Health, dental, and vision benefit plans.
Flexible spending accounts.
Safe Harbor 401(k) plan.
Long-term disability insurance.
Group and voluntary life insurance plans.