Account Manager
About The Position
CaptionCall is seeking a caring, customer-service-oriented Account Manager to promote its phone and service to people with hearing loss. The position involves visiting existing and recruiting new healthcare professionals, demonstrating the product, explaining its benefits, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement. The Account Manager manages a territory through in-person interactions, presentations, and events using direct sales methods. The role may include helping Hearing Care Professionals with patient certification and referrals, representing CaptionCall at assigned events, following company compliance policies, and recording daily activities in the company CRM. The position has no supervisory responsibilities and requires maintaining confidential information in strict confidence. The role requires 25–50% travel, daily driving, and the ability to work evenings and weekends as needed. A reliable, licensed, and insured vehicle, valid driver’s license, good driving record, PC (not Mac), and high-speed internet connection are required. Physical duties may include walking, bending, crawling, kneeling, lifting, and moving furniture as needed.
Requirements
- High school diploma or GED.
- Provide excellent customer service.
- Ability to meet or exceed Account Manager expectations and maintain goals established by department management.
- Ability to work evenings and weekends as needed.
- Ability to drive and travel by air as needed.
- Ability to tailor interactions to the unique needs of individual healthcare professionals.
- Ability to present comfortably and clearly to large and small groups.
- Ability to adapt to various sales situations and environments.
- Reliable, organized, and punctual.
- Ability to work independently.
- Effective English reading, writing, speaking, and listening skills.
- Outside Sales or similar experience.
- Basic computer knowledge and experience.
- Reliable, licensed, and insured vehicle available at all times, valid driver’s license, and good driving record.
- PC (not Mac) and high-speed internet connection.
- Ability to walk, bend, crawl, kneel, lift, and move furniture as needed.
- Integrity to maintain sensitive information in strict confidence.
Nice To Haves
- Familiarity with assistive devices for people with hearing impairment.
- Experience working with senior citizens.
Responsibilities
- Generate leads by demonstrating the CaptionCall phone and service to eligible users, Hearing Healthcare Providers, or Senior Community Administrators.
- Manage a territory through in-person interactions, presentations, and events using direct sales methodologies.
- When assigned, work with Hearing Care Professionals on the patient certification and referral process.
- Represent CaptionCall at various assigned events.
- Adhere to company compliance policies.
- Use the company CRM to log daily activities.
- Maintain confidential and sensitive information in strict confidence.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
