Account Manager

Bay Alarm Company • Phoenix, AZ

12d

About The Position

The Account Manager generates leads for new systems for inactive or dead accounts. In some situations, the Account Manager may be assigned to sell alterations and additions to existing customers and provide general customer assistance. The role processes account changes and renewals, proactively checks customer satisfaction, resolves customer issues, and contacts customers who are discontinuing service to retain accounts or establish new accounts with new tenants or owners.

Requirements

• 1–2 years of experience in sales or customer service.
• High school diploma or equivalent.
• Effective sales, customer service, and communication skills.
• Intermediate Microsoft Word and basic Excel knowledge.
• Superior organizational and follow-up skills.
• Ability to work independently and be resourceful and creative.
• Miscellaneous office skills.
• Typing speed of 35–40 words per minute.
• Valid driver's license and clean driving record.
• Ability to pass a pre-employment screening process.

Nice To Haves

• 1–2 years of post-high-school education.

Responsibilities

• Generate leads for new systems for inactive or dead accounts.
• Sell alterations and additions to existing customers when assigned and provide general customer assistance.
• Process alterations, additions, conversions, rate increases, upgrades, and renewals.
• Meet with customers proactively to ensure they are satisfied.
• Resolve problems and discrepancies and answer questions in a manner agreeable to the company and the customer.
• Contact discontinuing customers to retain the account or sign a new account with new tenants or owners.
• Perform other miscellaneous responsibilities and duties as assigned.

Benefits

• Paid training and a clearly defined career path.
• Sales mentorship training program.
• Mileage reimbursement.
• Alarm system purchase plan and employee discounts.
• Medical, dental, vision, and life insurance.
• Long-term disability coverage.
• 401(k) with company match.
• Employee referral bonus program.
• Flexible spending account.
• Employee assistance program (EAP).
• Education reimbursement.
• Family scholarship programs.
• Employee resource groups.
• Community service programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED