ACCOUNT MANAGER

Wood-Mizer Products•Indianapolis, IN

9d•Hybrid

About The Position

The Account Manager supports and grows a territory of Authorized Service Centers (ASCs) and Branches, serving as their primary contact for orders, inventory, and equipment questions. The role works across sales, operations, and customer success, helping partners stay informed, move inventory, and maintain accurate account records so they can serve end customers effectively. The position is hybrid and based in Indianapolis or Batesville, Indiana, with travel up to 15% for location visits, trade shows, and demonstration events. The Account Manager uses order-readiness data to communicate timelines and updates, supports partner operations and transfers, manages customer and account information in Salesforce, and tracks partner-assigned leads through resolution.

Requirements

High school diploma or GED.
Advanced communication skills, with clear, professional, and responsive communication with customers, outside partners, and internal teams.
Advanced organization and attention to detail, with the ability to manage priorities across many accounts.
Advanced computer and software skills, including the ability to work in a CRM and ERP at the same time.
Basic mechanical aptitude or hands-on equipment experience.
Ability to travel up to 15% for location visits, trade shows, and demo events.

Nice To Haves

Advanced knowledge of Wood-Mizer products.
At least 1 year of account management experience.
At least 1 year of sales or customer service experience.
Experience in sales support, dealer/channel management, or distribution operations.
Experience with Salesforce and Infor SyteLine (CSI) or a similar ERP.

Responsibilities

Serve as the primary point of contact and first line of response for ASC partners and Branches regarding system, equipment, and order questions.
Set realistic expectations for order timelines and proactively communicate status updates using LiveStat order-readiness data.
Educate ASC partners on shipping, backorder handling, and inventory tools.
Review and approve ASC transfer requests in the Gateway portal, and monitor Suggested Transfer Orders (STOs) for anomalies.
Process inbound transfer receipts and promptly resolve discrepancies to maintain accurate inventory records.
Facilitate backorder creation when ASC orders cannot ship complete.
Maintain accurate customer and account records in Salesforce, including contact details, area-of-responsibility assignments, pipeline stages, interactions, calls, and account notes.
Track leads assigned to ASC partners through resolution to support territory growth.
Follow Wood-Mizer safety, quality, and company policies and procedures.
Perform other duties as assigned.

Benefits

Employee Stock Ownership Plan (ESOP).
401(k) retirement savings plan with a company match contributed to the ESOP account.
Performance incentives tied to contributions and results.
Multiple pay methods, including Wages On-Demand for daily access to earned wages.
Paid time off accrual starting with the first paycheck, paid holidays, and additional leave for life events such as marriage, birth, or adoption.
Free care through Marathon Health for employees enrolled in the medical plan, including near-site clinics in Indianapolis and Cincinnati and virtual services.
Health, dental, and vision insurance; company-paid life insurance; supplemental coverage; and short- and long-term disability options.
Workplace Giving Programs and recognition for donations and volunteer work.
Tuition reimbursement.
Reimbursement for safety boots and glasses, plus annual funds for Wood-Mizer apparel and gear.
Company events and outings, free coffee and fruit, birthday and anniversary gift cards, referral bonuses, and discounted shipping.