Account Manager

GadellNet•St. Louis, MO

12d•$80,000 - $90,000

About The Position

GadellNet Consulting Services is a Midwest-based IT company providing technology solutions to businesses across various markets. As an Account Manager, you will serve as a brand ambassador, championing client success, retention, and account growth. The role focuses on SMB clients and calls for a baseline understanding of IT infrastructure, including servers, networks, and cloud services, so you can connect technical concepts to business value. You will serve as a liaison between clients and internal teams, maintain strong client relationships, and achieve defined goals through consultative account management and selling. You will manage onboarding and ongoing client relationships, support strategic IT planning, identify account growth opportunities, and oversee retention, renewals, and service issues. GadellNet describes itself as family-friendly, an Equal Opportunity Employer, and a Certified B Corporation committed to considering the impact of its decisions on employees, customers, suppliers, the community, and the environment. Its core values are Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die.

Requirements

2–5 years of experience in account management, client success, or consultative sales.
Baseline knowledge of IT infrastructure, including servers, networks, and cloud, and ability to explain technical concepts in plain-English business terms.
Proven ability to build trusted, long-term relationships with SMB clients and executive-level decision-makers.
Exceptional written, verbal, and presentation skills, with the ability to build rapport.
Strong issue-management and conflict-resolution skills, including engaging the appropriate internal resources to resolve challenges.
Detail-oriented and organized, able to work under pressure and adapt to changing priorities in a fast-paced environment.
Bachelor’s degree in Business, Communications, Information Technology, or a related field; equivalent experience is considered.
Must be legally authorized to work in the United States at the time of application; work visa sponsorship is not offered.

Nice To Haves

Experience in an IT consulting or Managed Service Provider (MSP) environment is strongly preferred.

Responsibilities

Manage client onboarding from contract signing through operational handoff.
Partner with clients to develop IT roadmaps, budgets, forecasts, and asset management plans.
Identify opportunities and sell IT solutions that drive business value for clients.
Conduct all Quarterly Business Reviews (QBRs) for Silver and Gold tier clients.
Act as the primary liaison between clients, operations, and engineering to support business-IT alignment and customer satisfaction.
Own client retention, contract renewals, price increases, and service level agreement (SLA) tracking.
Work with the service delivery team to manage escalations, resolve trouble tickets, and develop “Handle with Care” plans for at-risk clients.
Manage daily administrative tasks, including invoice approval, ticket management, and client documentation.