Account Manager

Mac Papers and Packaging•Tampa, FL

15d

About The Position

The Account Manager develops and maintains strong customer relationships, partnering with assigned customers to understand their business needs and create solutions. The role guides and advises customers to support profitable sales of Mac Papers Packaging & Paper products. The Account Manager maintains existing business while identifying new sales leads through prospecting, business directories, client referrals, and other channels. Duties may vary depending on management.

Requirements

High school diploma or GED required.
Sales experience required, with a proven track record of delivering on defined sales objectives.
B2B consultative sales experience with a successful record of sales and territory growth.
Strong interpersonal skills, time-management ability, and a self-starter attitude.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Strong analytical and problem-solving skills.
Competitive, self-confident, and growth-oriented approach.
Ability to use CRM for daily business activities, planning, and pipeline progression.
Ability to use order-entry systems and respond to email effectively.
Valid driver’s license and insurable driving record.
Ability to use a Windows-based computer efficiently.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
Strong interpersonal, organizational, oral, and written communication skills.
Ability to read and communicate in English for safe and effective job performance and business operations.
Ability to work independently and as part of a team.
Must pass a drug screen and criminal background check.
Regularly walk and stand continuously for long periods, talk or hear in person and by telephone, reach with hands and arms, and lift up to 25 pounds.
Must meet close- and distance-vision requirements and be able to adjust focus.
Ability to read and interpret data, information, and documents; analyze and solve complex, non-routine problems; use math and mathematical reasoning; learn and apply new information or skills; perform detailed and concurrent tasks; and work to intensive deadlines with frequent interruptions.
Ability to work independently with little supervision.

Nice To Haves

Four-year bachelor’s degree preferred, or equivalent experience.
Two to four years of experience selling to businesses is a plus.

Responsibilities

Maintain and grow the existing account base; develop and execute a territory business plan for quarterly review with commercial leadership.
Prospect, identify, and develop customers for new business opportunities across Mac Papers products; build and manage the CRM pipeline and review it periodically with line-of-business leadership.
Identify customer needs and recommend value-added solutions to improve customer processes and profitability; stay informed about market conditions, product innovations, and competitors.
Build customer relationships at all levels, from ownership and management to the floor.
Provide timely communication and customer service internally and externally.
Work effectively with Commercial leadership, Customer Service, Operations, and other Mac employees.
Participate in commercial meetings and off-site product and sales training.
Perform administrative work, including budgeting and reporting; review and analyze special order requests, customer bid files, and sales and gross profit margin data.
Work with Credit to collect past-due accounts and evaluate credit when opening new accounts.
Collaborate with equipment and consumable suppliers to target, assess, present, and close business.
Perform other duties as required.