Account Manager

Allied Universal • Culver City, CA

9d

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations at a healthcare facility in Culver City, California. The Account Manager is responsible for the safety and well-being of the people and places served, leading security officers and supervisors to provide high-quality service. The role manages scheduling, staffing, payroll, employee relations, client relationships, incident response, compliance, training, site standards, and security supplies. The listed salary is $82,805 per year.

Requirements

• High school diploma or equivalent.
• Licensing requirements may apply under state or local laws and regulations and may be required before employment.
• Valid driver’s license if driving a company vehicle or personal vehicle for business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen and the ability to manage staffing levels, minimize non-billed overtime, manage turnover costs, and control inventory costs.
• Security management experience at a healthcare facility.
• Working knowledge of local, state, and federal requirements for a contracted security force in a healthcare environment.
• Working knowledge of applicable accreditation standards and regulations affecting healthcare security programs, including OSHA and HIPAA.
• Ability to analyze problems, identify root causes, and determine results-oriented solutions.
• Strong verbal and written interpersonal and communication skills for communicating with patients, patient families, staff, and executives.
• Experience hiring, developing, motivating, and retaining quality staff.
• Ability to handle typical and crisis situations efficiently and effectively.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

• Use AI-powered technology to schedule security officers, meet client contract hours, and minimize unbilled overtime.
• Hire, coach, develop, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary client contact and ensure high-quality service that protects people and property.
• Respond professionally to escalated security issues and emergencies, coordinating with clients and internal teams.
• Oversee training, safety, site operational standards, and compliance.
• Manage inventory of uniforms, equipment, and other essential supplies.
• Manage staffing levels and costs, including non-billed overtime and turnover costs.
• Draft policies, document incident investigations, and train staff members.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED