Account Manager

Czarnowski Collective • Farmington Hills, MI

15d • Hybrid

About The Position

Czarnowski is one of the four studios of the Czarnowski Collective, combining operations, strategy, design, and fabrication to create exhibits and events. The Account Manager supports the Account Director, maintains relationships with current clients and stakeholders, and serves as the liaison between clients and internal teams to ensure timely and successful project delivery.

The role manages client communications, partner and supplier relationships, and projects from launch through creative development, planning, presentations, and execution. It co-leads cross-functional teams, coordinates meetings, oversees show operations and production timelines, communicates budgets and change orders, and manages show-production activities including floorplans, graphics, fabrication or refurbishment, quality control, and on-site representation. The position requires 25%–35% travel and four days in the office.

Requirements

• Bachelor’s degree or relevant work experience.
• 2–3 years of industry experience in Experiential Marketing or a related field.
• Efficient knowledge of Microsoft Office programs, including Word, Outlook, PowerPoint, Excel, and Teams.
• Strong written and verbal communication skills.
• Ability to prioritize and multitask.
• Ability to work effectively under pressure, individually and in a team environment.
• Strong presentation skills.
• Ability to work with deadlines and take responsibility.
• Ability to collaborate, delegate, and take the lead.
• Willingness to travel 25%–35%.
• Ability to work in the office four days.

Responsibilities

• Provide regular two-way communication with clients to understand needs, propose solutions, set expectations, and execute plans.
• Coordinate clients, internal teams, agency partners, and suppliers to provide direction and drive results.
• Manage shows and projects from launch through creative development, planning, client presentations, and execution.
• Co-lead cross-functional teams including Account Management, Production, Engineering, Floor Planning, Field Services, Design, and Finance/Accounting.
• Lead or co-lead client and internal meetings, guide discussions, develop solutions or points of view, establish execution plans, and document next steps and follow-up.
• Manage high-level show operations and production timelines.
• Understand budgeting processes and communicate budgets and change orders clearly, both internally and with clients.
• Lead floorplan creation, review, approval, and documentation.
• Manage graphics matrices, timelines, and deadlines with assistance from the Graphics Production Manager and Graphic Designers.
• Collaborate on refurbishment and new fabrication needs, review proposals, and guide execution.
• Drive quality control and operational efficiency and consistency.
• Represent the account team at show sites.
• Recognize budget considerations and guide team actions to accommodate them.
• Understand clients’ businesses and issues to develop effective solutions.
• Support the Account Director with related projects or duties as required.
• Understand and improve processes and procedures.

Benefits

• Medical, dental, and vision benefits effective within 30 days or less of the start date.
• 401(k) matching with no vesting period; fully vested from day one.
• Generous paid time off (PTO).
• Paid holidays.
• Collaborative work environment.
• Flexible work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level