Account Manager

Menzies Aviation Careers•Houston, TX

13d

About The Position

The Account Manager directs and coordinates service functions to ensure effective operations and serves as the primary point of contact for assigned customers. The role liaises with all levels of customer organizations, including field operations and senior corporate staff, and works closely with local operations managers and general managers to research problems and communicate necessary information. The Account Manager works with customers to develop strategies that maximize service, recommends new business opportunities, and maintains extensive knowledge of assigned airline business. The role also supports management with deal negotiations, contract development, and other business or alliance development projects. The position includes reporting and recording data in Excel spreadsheets using micro formulas, reviewing records and reports to support operational planning, maintaining effective customer relations, and representing the company positively through ethical conduct and integrity. The Account Manager ensures adherence to safety policies and procedures, reports accidents and injuries, and investigates ways to prevent recurrence. The role must meet the company's attendance standards; other duties may be assigned. The Account Manager manages employees in the department and is responsible for the unit's overall direction, coordination, and evaluation. Supervisory duties are carried out in accordance with organizational policies and applicable laws and include interviewing and training employees; planning, assigning, and directing work; appraising performance; recognizing employees; addressing issues; and ensuring employees successfully complete company training programs.

Requirements

Ability to meet the company's attendance standards.
Ability to carry out supervisory responsibilities in accordance with organizational policies and applicable laws.

Responsibilities

Direct and coordinate service functions to ensure effective operations.
Serve as the primary point of contact for assigned customers and liaise with all levels of their organizations.
Work with local operations managers and general managers to research problems and communicate necessary information.
Work with customers to determine strategies for maximizing service and recommend new business opportunities.
Maintain extensive knowledge of assigned airline business.
Support deal negotiations, contract development, and other business or alliance development projects.
Report and record data in Excel spreadsheets using micro formulas.
Represent the company positively and model ethical business behavior and integrity.
Review records and reports to identify data needed for planning department operations.
Ensure adherence to safety policies and procedures.
Report accidents and injuries and investigate ways to prevent their recurrence.
Maintain effective customer relations and meet company attendance standards.
Manage employees and direct, coordinate, and evaluate the unit.
Interview and train employees; plan, assign, and direct work; appraise performance; recognize employees; address issues; and ensure completion of company training programs.
Perform other duties as assigned.