Account Manager

Northern Trust • New York, NY

14d

About The Position

Northern Trust’s Account Manager coordinates account administration for complex client relationships involving fiduciary, investment management, estate settlement, guardianship, and/or custody accounts. The role supports client servicing, account activity, documentation, compliance, and service delivery, while partnering with internal advisors, administrators, and Client Support Services. The Account Manager may serve as a subject matter expert and mentor to junior employees, and may oversee their day-to-day operational work without holding a formal management role.

Requirements

• Excellent oral and written communication skills.
• In-depth functional or industry knowledge of personal trust, estate, guardian, and advisory services and products, typically acquired through related work experience.
• Knowledge of internal bank trust functions.
• Analytical, problem-solving, and organizational skills.
• Flexibility and adaptability to change.
• Technical skills and systems knowledge, such as PeopleSoft.

Nice To Haves

• A college or university degree and/or relevant proven work experience.
• Five to seven years of experience in financial servicing or related experience or credentials.

Responsibilities

• Coordinate account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.
• Coordinate resolution of client issues and inform clients about steps taken to resolve requests or problems.
• Develop and maintain working knowledge of governing documents and account agreements.
• Receive service requests from clients and partners, communicate them to service partners, and obtain information needed to facilitate service changes or transactions.
• Oversee action plans for client servicing events, ensure execution and follow-up, and regularly update clients on account set-up or status, document requests, and other information.
• Engage the Client Support Services Team in client servicing events, account opening and closing, cash movement, and fee set-ups.
• Identify service efficiency enhancements, process improvements, and proactive ways to improve service delivery.
• Develop and maintain knowledge of business applications used in relationship management, including client online tools.
• Assist Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with account acceptance, discretionary request analysis and processing, compliance management, and annual account reviews.
• Ensure appropriate documentation is collected and imaged, systems information is current, fees are accurately set up and reviewed, and services, specialized procedures, and ongoing client communications are documented as appropriate.
• Assist advisors and administrators with business development and client presentations.
• Serve as a subject matter expert and mentor to more junior employees.
• May manage daily operational activities and supervise the day-to-day work of junior employees, without a formal management role.
• Facilitate discussions and reach decisions.

Benefits

• Retirement benefits, including a 401(k) and pension.
• Health and welfare benefits, including medical, dental, vision, spending accounts, and disability coverage.
• Paid time off.
• Parental and caregiver leave.
• Life and accident insurance.
• Other voluntary and well-being benefits.
• Discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed