Account Manager

Aston Carter•Beaverton, OR

10d•$26 - $26•Onsite

About The Position

This role combines customer service, order processing, and sales support in a collaborative corporate office environment. The position manages the back-end process for customer orders, provides service through phone, webchat, and email, and supports sales outreach to re-engage existing and past customers. It offers a path to grow into an Account Manager role for someone motivated by sales and customer relationships. The position is full-time and in-office in Beaverton, Oregon. The standard schedule is Monday through Friday, with an 8-hour shift between approximately 7:30 a.m. and 4:00 p.m. The employee works in a close-knit team of about eight people, in a relaxed but professional environment with clear expectations for punctuality, consistent contributions, and ownership of responsibilities. The role uses ERP systems such as NetSuite or SAP, CRM tools, Microsoft Office including Excel, and phone, webchat, and email. Compensation is $26.00 per hour. This is a contract-to-hire position.

Requirements

Strong customer service skills and a customer-focused approach; prior customer service experience is preferred.
Excellent written and verbal communication skills.
Ability to multitask in a fragmented workflow without losing track of tasks or progress.
High attention to detail when entering orders, updating records, and communicating requirements.
Ability to learn new software systems quickly, including ERP platforms and related tools.
Familiarity with Microsoft Office Suite, including Excel.
Experience with order entry, order processing, and data entry in a professional environment.
Ability to respond professionally and solve customer problems.
Critical-thinking skills and sound judgment in situations without clear-cut answers.
Adaptability in a dynamic and evolving department.
Reliable punctuality and attendance.
Positive, friendly, and self-motivated attitude, including when performing repetitive tasks.
Ability to work with incomplete information and ensure understanding among the parties involved.
Comfort making warm and cold customer calls.
Ability to handle customer service and sales-support responsibilities, including outbound calls and follow-ups.
Ability to collaborate and provide mutual support in a small team environment.

Nice To Haves

Experience with ERP systems such as NetSuite or SAP.
Familiarity with CRM systems and sales-support tools.
Experience with purchase orders, inventory processes, or logistics support.
Background in call center, customer service, or sales-support environments.
Exposure to outside sales or account-management activities.
Proficiency with Microsoft Excel for tracking orders, data, and reports.
Interest in developing into an Account Manager role involving outbound calling and commission-based opportunities.
Initiative to identify areas for improvement and propose process solutions.

Responsibilities

Collaborate with a small corporate-office team to complete assigned work and support department goals.
Enter and update customer orders in an ERP system, ensuring order details are complete, accurate, and aligned with customer requirements.
Manage the back-end order process by reviewing details, identifying issues, and resolving discrepancies.
Contact customers to clarify order details and support smooth order fulfillment.
Answer customer questions about orders and products via phone, webchat, and email, and provide professional updates on order status, products, and services.
Work with Sales Representatives on outreach programs to re-engage past customers and encourage repeat business.
Make warm and cold calls to past customers, reintroduce offerings, address customer needs, and encourage new orders.
Support sales through customer follow-up, order-related assistance, and coordination between sales and operations.
Coordinate with design and production teams on custom sign requests, documenting and communicating customer requirements.
Complete administrative and data-entry work for custom orders, including specifications, approvals, and changes.
Use judgment to interpret incomplete information and identify appropriate next steps while maintaining accuracy and customer satisfaction.
Identify and propose creative improvements to internal processes, workflows, and customer experience.
Assist the Sales Department with additional tasks and projects as assigned.
Communicate clearly and professionally with customers and internal teams.
Manage a fragmented workflow by switching between tasks while tracking priorities and details.
Maintain punctuality and reliable attendance to support team coverage.
Maintain a positive, solutions-oriented approach when handling repetitive tasks, order corrections, and process clean-up.
Adapt and use judgment when tasks or procedures are not clearly defined.

Benefits

Medical, dental, and vision coverage, subject to eligibility.
Critical illness, accident, and hospital coverage, subject to eligibility.
401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility.
Voluntary life insurance and AD&D coverage for the employee and dependents, subject to eligibility.
Short- and long-term disability coverage, subject to eligibility.
Health Spending Account (HSA), subject to eligibility.
Transportation benefits, subject to eligibility.
Employee Assistance Program, subject to eligibility.
Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.
Company events, giveaways, Friday donuts and bagels, and a stocked break room with snacks and beverages.