Account Manager

Baselayer•New York, NY

9d•$120,000 - $170,000•Onsite

About The Position

Baselayer is rebuilding business identity infrastructure by combining public records, IRS data, sanctions lists, web signals, and fraud telemetry from more than 2,200 financial institutions into a graph that identifies businesses and the people behind them. The company serves financial institutions and is extending its identity graph to support agentic commerce. The founding Account Manager will build and maintain client relationships and serve as a trusted advisor to customers making mission-critical fraud and compliance decisions. The role focuses on major financial institutions, payment providers, and fintech companies, helping customers succeed with Baselayer and driving account growth. The Account Manager will also help develop the playbooks, feedback loops, and operating processes needed to scale the account management and customer success functions. This role works directly with the CEO and collaborates with product and engineering. It is based full-time in the New York City office.

Requirements

At least 3 years of experience in business development, customer success, or implementation at a fast-growing startup or in a highly competitive environment such as management consulting, banking, or venture capital.
Excellent communication skills and a professional, energetic presence when leading meetings, Zoom calls, or QBRs.
Confidence working with C-level stakeholders and navigating ambiguity.
Resilience and grit, with a track record of getting things done.
A proactive, curious self-starter who thrives in dynamic settings.
A strong orientation toward feedback and using it to improve.
Motivation to earn equity, have a seat at the table, and help build a company from 0 to 100.

Nice To Haves

Understanding of how financial institutions adopt and operationalize compliance and fraud tools, through direct experience or advising similar customers.

Responsibilities

Build and maintain strong relationships with C-suite executives and client teams, learning about their pain points and gathering feedback.
Serve as the primary point of contact for major financial institutions, payment providers, and fintech companies.
Drive account growth through upsells, renewals, and referrals by ensuring customers succeed with Baselayer.
Develop expertise in customers’ workflows and pain points, and work with internal teams to address them.
Develop playbooks, feedback loops, and operational processes to help scale the account management and customer success functions.
Work directly with the CEO and collaborate with product and engineering on scaling customer operations.