Account Manager

The 20 • Plano, TX

19d

About The Position

The 20 LLC is a nationwide Managed Service Provider and MSP growth platform that partners with general businesses and IT service companies to deliver technology solutions and support. The Account Manager owns client relationships, aligns customer needs and company goals, promotes adoption of suitable solutions, and works to keep clients successful, satisfied, and engaged. The role also supports internal teams by sharing client information, assisting with client data and complaint analysis, and identifying industry trends.

This position supports clients across Texas, with primary coverage in the DFW Metroplex. The Account Manager should be comfortable traveling to client sites throughout the assigned service territory on a quarterly basis, as well as attending trade shows, customer visits, and conferences. The position collaborates with sales, training, onboarding, and technical teams to achieve account goals and grow opportunities.

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or in a relevant role.
• Ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level stakeholders.
• Solid experience with CRM software such as Salesforce, Zoho CRM, or HubSpot, and with MS Office Suite.
• Experience maintaining relationships nationally across a large number of clients.
• Experience delivering client-focused solutions to customer needs.
• Ability to manage multiple account-management projects at a time while maintaining attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• BA/BS degree in Business Administration, Communication, Sales, or a relevant field.

Responsibilities

• Serve as the lead point of contact for customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Drive client retention through effective relationship management and service excellence.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted-advisor relationships with key accounts.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Communicate the progress of monthly and quarterly initiatives to internal management.
• Assess and provide solutions for current and future customer concerns regarding adoption or use of products and services.
• Forecast and track key account metrics, including quarterly and annual growth, sales, and retention.
• Prepare account-status reports and monitor multiple technology solutions.
• Collaborate with sales, training, onboarding, and technical teams to identify and grow opportunities within the territory.
• Gather competitive intelligence, stay updated on industry trends, and report findings to leadership.
• Assist customers with go-to-market strategy, conduct Quarterly Business Reviews, support deal creation, and drive revenue.
• Act as a secondary point of contact for designated client accounts, supporting coverage needs and uninterrupted client service.
• Travel for trade shows, customer visits, and conferences.

Benefits

• Comprehensive benefits, including medical, dental, vision, and supplemental coverage, plus HSA/FSA options.
• Competitive 401(k) participation with up to 4% contribution match.
• Certification reimbursement.
• Opportunities for advancement within a growing organization.

What This Job Offers

• Job Type: Full-time