Account Manager

Index Exchange•New York, NY

16d•$95,000 - $125,000

About The Position

Index Exchange is seeking an Account Manager to join its US HoldCo team. The role owns key agency and marketer partnerships, balancing hands-on client delivery with consistent service standards, timely execution, and collaboration across teams. The Account Manager acts as a trusted partner by anticipating client needs, solving challenges, and identifying opportunities for growth. The role calls for a strategic, collaborative, and communicative people leader who can guide day-to-day operations, mentor colleagues, and foster accountability and growth. The Account Manager provides programmatic expertise and strategic insights to external stakeholders, while helping the team navigate ambiguity and evolving client needs. The base salary range is $95,000–$125,000 USD. Total compensation may vary based on job-related knowledge, skills, and experience.

Requirements

At least 4 years of experience in digital media.
In-depth understanding of the programmatic advertising landscape, including areas such as ad servers, ad networks, exchanges, SSPs, DSPs, agency trading desks, and PMPs.
Proven experience working with large agencies.
Ability to thrive in ambiguous environments and bring clarity and direction to a team without a complete playbook.
Strong communication and storytelling skills, including the ability to present clearly and compellingly to different audiences.
Ability to adapt confidently to change and help others adapt.
Advanced stakeholder management skills, including the ability to build trust and influence across clients and internal teams.
Ability to use data and analytics to solve customer problems and develop strategic recommendations.
Goal-oriented approach to client management, with a focus on adding value, building relationships, and growing revenue through actionable insights.
Strong program management and organizational skills, including the ability to prioritize and meet deadlines across a complex portfolio.
Proficiency in Salesforce and other CRM or analytics tools, such as DOMO or Looker, and advanced Microsoft Excel skills.
Bachelor’s degree from an accredited university.

Nice To Haves

Experience working with Publicis agencies is a strong plus.
A bachelor’s degree in business, marketing, communications, or a technology-related field is preferred.

Responsibilities

Own a portfolio of key agency and marketer partnerships, delivering exceptional service and strategic guidance.
Serve as the day-to-day contact for agency and brand marketer partners and provide expertise on the IX platform.
Provide data-driven insights and recommendations to help clients solve challenges and identify opportunities in the programmatic landscape.
Partner with business development to support new business efforts and promote the Index Exchange brand in the market.
Collaborate with publisher account teams to identify and secure new deal opportunities and support the health and growth of existing deals.
Guide the team through ambiguous situations and changing client needs, modeling a solutions-oriented, action-focused approach.
Attend relevant industry events and engage partners in ways that foster engagement and strategic account growth.
Forecast revenue growth across the team’s book of business and track delivery against targets and OKRs.
Lead and participate in knowledge-sharing sessions to support continuous learning and improvement.
Guide day-to-day operations, mentor team members, and foster accountability and growth.