Account Manager

Pritchard Industries•Ridgefield Park, NJ

19d•Onsite

About The Position

The Account Manager is based in Ridgefield, New Jersey, and is an integral member of the NJ-Education Regional management team. The role leads commercial cleaning operations at two high school facilities, ensuring service commitments are met and contracts are complied with. With customers throughout New Jersey, the Account Manager oversees service scheduling, staff training and performance management, and operational and sales expectations for the assigned contract. The position oversees daily operations, sales activity, budgets, personnel, and cleaning-service expenses. It works regularly with clients, company leaders, Operations and Sales staff, and senior-level managers or owners of current and prospective clients to monitor service performance, address customer needs, and promote business growth. The role reports to the VP of Operations.

Requirements

Black Seal Certification is required or must be in process.
At least three years of progressive experience in the janitorial or a similar industry.
Strong verbal and written communication skills, including the ability to communicate effectively with building owners, senior management, clients, vendors, and staff.
Effective problem-solving, leadership, organizational, and planning skills.
Strong business development experience, skills, and ideas.

Nice To Haves

Bachelor’s degree preferred.
Operations management and/or building or facilities management experience and working knowledge of the cleaning service industry preferred.

Responsibilities

Develop long-term strategy and sound annual business plans to support growth.
Oversee daily operations, sales activity, budgets, and team personnel.
Manage corporation expenses related to cleaning services, including delivery, labor, and supplies costs.
Meet regularly with clients to assess satisfaction with contract services and identify changing needs and requirements.
Review service delivery and staffing reports to identify service or contract issues.
Analyze processes and practices in light of customer needs and service expectations.
Meet with company leaders to evaluate location performance, identify opportunities to improve service effectiveness, and gain insight into regulatory trends that may affect the business.
Understand customer contract commitments and schedule services accordingly.
Allocate resources to customer sites and maintain appropriate supplies inventories.
Meet regularly with Operations and Sales staff and customers to monitor service delivery and identify deficiencies.
Oversee recruitment of cleaning staff, orientation and training of new staff, and their ongoing development.
Interact with senior-level managers and/or owners of current and prospective clients to promote business.
Perform other duties as needed by the company.