Account Manager

inKind • Los Angeles, CA

13d

About The Position

The Account Manager is a proactive, collaborative post-Sales role responsible for building and maintaining strong, long-lasting relationships with restaurant partners. The role focuses on customer satisfaction and retention, conducting periodic business reviews, and identifying new business opportunities within assigned accounts and territory. It combines sales acumen, customer service, and strategic thinking to help partners achieve their business objectives.

Requirements

• At least 3 years in a client-facing relationship management, operations, or support role, preferably in Hospitality, FinTech, or SaaS.
• Strong interest in innovative technology, fast-changing business environments, and data-driven decision-making.
• Analytical skills, including the ability to assess market trends, partner performance, and competitor activity to address business and partner needs.
• Experience with Salesforce, ServiceNow, or other CRM tools.
• Strong communication and relationship-building skills, including the ability to work effectively with external stakeholders and internal teams.
• Adaptability, organization, problem-solving skills, resilience, and a hospitality mentality.

Nice To Haves

• Experience working in or with restaurants or food-related entities or clients.
• Experience in a start-up environment.

Responsibilities

• Identify and develop new business opportunities within existing accounts, including upselling and cross-selling additional products or services to meet business needs and targets.
• Serve as a trusted partner and subject matter expert to existing and future restaurant partners.
• Understand partner needs and business objectives, then identify and implement solutions that drive value and success.
• Act as a liaison between partners and internal teams, including Product, Support, and Engineering, to resolve issues promptly and effectively.
• Stay up to date with industry trends, competitor activities, and new product offerings to better serve and advise partners.
• Track and update communications accurately in Salesforce in real time.
• Conduct periodic business reviews and support customer satisfaction and retention.

Benefits

• Generous PTO and company holiday policy.
• Company-paid Short Term Disability.
• 100% employer-covered health and dental insurance for direct employees for a set plan; higher-tier healthcare coverage is available at additional employee cost, and dependent coverage is at employee cost.
• Vision plan available at employee cost.
• Child Care Benefits and generous parental leave.
• Daily lunches and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed