Account Manager

CarNow•Chicago, IL

18d

About The Position

The Regional Account Manager supports CarNow’s growth strategy by engaging with dealers using a consultative approach. The role focuses on customer loyalty, product value, retention, and long-term client relationships. The Account Manager analyzes assigned accounts, identifies opportunities for improvement, and communicates customer needs to relevant stakeholders to support customer success. The position manages a book of 75–120 dealer accounts and requires travel within the assigned region.

Requirements

Proven track record in automotive sales, with a focus on digital solutions.
High school diploma or equivalent.
Strong understanding of chat and digital retailing technologies.
Excellent communication and presentation skills.
Ability to work independently and collaboratively within a team.
Results-oriented approach with a focus on meeting and exceeding sales targets.
Willingness to travel 75% monthly within the assigned region.
Familiarity with CRM tools for effective sales management.

Responsibilities

Provide in-person account management to a designated portfolio of 75–120 dealer accounts.
Attend onboarding and pre-launch consultation calls with the Implementation team to support a seamless handoff.
Conduct pre-launch audits using a HubSpot playbook to confirm account setup and readiness.
Schedule and host in-person launch meetings and training for dealership decision makers and end users, using virtual meetings when appropriate.
Provide refresher training for new dealer personnel when applicable.
Meet monthly retention goals by supporting customer satisfaction and loyalty.
Follow the cancellation process, contact customers regarding cancellations within 24 business hours, and document save plans in HubSpot CRM.
Complete dealer touchpoints every 45 days by email, text, or phone to check in and offer support.
Deliver account reviews to dealership personnel, including decision makers, every 90 days. Reviews should include product metrics, ROI discussions, user engagement metrics, opportunities, and marketing suggestions.
Make backend configuration updates and provide technical support, ensuring settings are tested and functioning properly.
Resolve technical requests within the applicable SLA timeline.
Provide best practices and product recommendations to help dealers maximize ROI and user engagement.
Test and confirm connectivity with third-party vendors, including inventory providers, website providers, and integration partners.
Collaborate with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
Use CarNow CRM (HubSpot) to document account communications and changes, including emails, calls, Zoom meetings, and text messages.
Participate in continued education sessions and complete LMS courses in a timely manner.
Review KPI dashboards regularly to ensure KPI expectations are met.
Complete special projects related to the assigned book of business upon request.