Account Manager
CarNow•Baltimore, MD
•$110,000 - $125,000
About The Position
The Regional Account Manager plays a pivotal role in CarNow's growth strategy by engaging with dealers and using consultative approaches. The role focuses on customer loyalty, enhancing product value, customer retention, and developing long-term client relationships. The Account Manager proactively analyzes accounts, identifies opportunities for improvement, and communicates customer needs to relevant stakeholders to support customer success.
Requirements
- Proven track record in automotive sales, with a focus on digital solutions.
- High school diploma or equivalent.
- Strong understanding of chat and digital retailing technologies.
- Excellent communication and presentation skills.
- Ability to work independently and collaboratively within a team.
- Results-oriented approach focused on meeting and exceeding sales targets.
- Willingness to travel 75% monthly within the assigned region.
- Familiarity with CRM tools for effective sales management.
Responsibilities
- Provide in-person account management for a designated portfolio of 75–120 dealer accounts.
- Attend onboarding and pre-launch consultation calls with the Implementation team to support a seamless handoff.
- Conduct pre-live audits using a HubSpot playbook to confirm account setup and launch readiness.
- Schedule and host in-person launch meetings and training sessions for decision makers and end users, showcasing the CarNow platform; virtual meetings may be used at times.
- Provide refresh training for new dealer personnel when applicable.
- Achieve monthly retention goals by ensuring customer satisfaction and loyalty.
- Follow the cancellation process for churn, contact cancellations within 24 business hours, and document save plans in HubSpot CRM.
- Complete dealer touchpoints every 45 days by email, text, or phone to check in and offer support.
- Deliver account reviews to dealership personnel, including decision makers, every 90 days. Reviews include product metrics, ROI discussions, user engagement metrics, areas of opportunity, and marketing suggestions.
- Make backend configuration updates and provide technical support to dealers, ensuring settings are tested and functioning properly; resolve technical requests within the SLA timeline.
- Provide best practices and product recommendations to dealers to maximize ROI and user engagement.
- Test and confirm connectivity with third-party vendors, including inventory providers, website providers, and integration partners.
- Collaborate with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
- Use CarNow CRM (HubSpot) to log and document all account communications and changes, including emails, phone calls, Zoom meetings, and text messages.
- Participate in continued education sessions offered by CarNow and complete LMS courses in a timely manner.
- Review KPI dashboards regularly to ensure KPI expectations are met.
- Address special projects related to the assigned book of business upon request.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
