Account Manager

Doggett Toyota Lift•Pharr, TX

About The Position

The Account Manager promotes the sale of parts, service, and rental within the branch and responds to customer needs for parts and/or service. The role is responsible for developing customer relationships, meeting revenue objectives, maintaining market and account knowledge, and supporting sales forecasting for an assigned territory. The position may require travel as needed and includes physical activities such as sitting, stooping, kneeling, reaching, lifting, standing, walking, typing, talking, and hearing, with the ability to lift up to 40 pounds. Essential duties must be performed efficiently and accurately, with or without reasonable accommodation, and without creating a significant safety threat to the employee or others. The description outlines the general nature and level of the work and is not an exhaustive list of responsibilities or required skills.

Requirements

Excellent customer service and multitasking skills.
Outstanding leadership and people development skills.
Strong financial focus, including cognitive skills, problem analysis, decision making, and quantitative analysis.
Ability to assess customer patterns and adjust labor and branch focus accordingly.
Thorough knowledge of systems, procedures, techniques, equipment, operations, standards, and reports applicable to the location.

Nice To Haves

Bachelor's degree or equivalent experience preferred.
Three or more years of sales experience preferred.
Experience in transportation/logistics, field service, consumer products, wholesale distribution, or supply chain management preferred.

Responsibilities

Sell parts and service to new and/or current customers in a territory to achieve or exceed assigned revenue objectives.
Strengthen relationships with established customers and build rapport with potential customers by ensuring satisfaction with products and/or services, including keeping customers informed of changes affecting their equipment or business.
Maintain ongoing awareness of new products, services, competitor activities, and market data.
Maintain detailed account profiles and prepare sales reports as required.
Complete necessary paperwork accurately and on time, including call reports, expense and territory summaries, and projections.
Ensure credit applications are actively pursued before each sale, or obtain a check in advance.
Assist the manager in forecasting sales in the assigned territory, including setting account targets for parts, service, and rental sales.
Continuously improve product and industry knowledge and interpersonal skills to enhance professional delivery.
Collaborate and share knowledge with Doggett employees and departments.
Perform other related duties as assigned.