Account Manager

Equilar • Chicago, IL

17d • Onsite

About The Position

Equilar’s Account Manager serves as a trusted advisor to executive HR, Legal, and C-suite leaders at large companies. The role owns a portfolio of approximately 75–100 enterprise accounts and delivers an exceptional client experience from onboarding through renewal. Account Managers help clients maximize the value of Equilar’s SaaS platform, support long-term retention and partnership growth, and manage annual renewals for a seven-figure book of business. The position works closely with Product, Research, Marketing, and Sales teams.

Equilar provides training in executive compensation, corporate governance, and its SaaS platform, along with weekly one-on-one coaching and ongoing opportunities to build business acumen and leadership skills. The role is based in Equilar’s Chicago office, with employees working in-office Monday through Thursday. It is not eligible for visa sponsorship.

Requirements

• Bachelor’s degree or equivalent military or professional experience.
• At least 2 years of experience in account management, client success, customer success, client services, inside sales, HR, or executive compensation.
• Strong interpersonal, organizational, and communication skills.
• A passion for learning and helping clients achieve measurable business outcomes.

Nice To Haves

• Experience in SaaS, enterprise software, HR technology, legal technology, financial services, or data and research businesses.
• Genuine curiosity about business and corporate leadership.
• Coachability and a growth mindset.
• A proactive, solutions-oriented approach to serving clients.
• Ability to quickly learn complex products and industries.
• Interest in staying informed about business, executive compensation, corporate governance, leadership, and business strategy.

Responsibilities

• Build trusted relationships with executive HR, Legal, and C-suite stakeholders.
• Deliver outstanding client service that drives customer satisfaction and long-term retention.
• Monitor account engagement, identify opportunities to increase platform adoption, and resolve client challenges.
• Lead product training and ongoing education to help clients maximize the value of their subscriptions.
• Manage annual renewals for a seven-figure book of business.
• Identify and close upsell and cross-sell opportunities that expand client partnerships and support company growth.
• Partner with Product, Research, Marketing, and Sales teams to deliver an exceptional customer experience.

Benefits

• Competitive benefits package.
• Professional development investment, including an annual allowance and paid time off for training and development.
• Profit-sharing opportunities.
• Comprehensive training in executive compensation, corporate governance, and the SaaS platform.
• Weekly one-on-one coaching with experienced leaders.
• Ongoing opportunities to develop business acumen and leadership skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level