Account Manager

Lockton•Houston, TX

10d

About The Position

The Account Manager supports client service and insurance account operations. The role responds to client inquiries and maintains records of communications, issues, and resolutions. It supports new coverage implementation, gathers client exposure information, requests and reviews carrier quotes, processes policy documentation and audits, and keeps account specifications and summaries up to date. The Account Manager also supports binding coverage under the direction of the Unit Manager or Account Executive, communicates changes that may affect premiums or coverage, and assists with new business, client presentations, compliance communications, invoicing, and billing matters. The position requires knowledge of industry trends and governmental regulations, attention to detail, effective organization and time management, and the ability to work beyond normal business hours as needed.

Requirements

Bachelor’s degree in Business Administration or a related field, and/or equivalent years of experience.
Typically three to seven years of client services experience.
Strong knowledge of Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint.
Strong verbal and interpersonal communication skills.
Understanding of industry trends and governmental regulations.
Ability to complete continuing education requirements as needed.
Ability to attend company, department, and team meetings as required, including industry training sessions.
Ability to comply with company policies and procedures and proactively protect the confidentiality of client and company information.
Ability to organize work efficiently and manage time to meet deadlines.
Ability to travel by automobile and aircraft.
Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine.
Ability to work on a computer for a prolonged amount of time.
Ability to work outside normal business hours as needed.
Legally able to work in the United States.

Responsibilities

Respond to client inquiries and maintain documentation of communications, existing issues, and issue resolutions.
Support implementation of new lines of coverage by setting up accounts, collecting necessary documentation, and reviewing plan details with clients and carriers.
Gather and compile client exposure information, including loss-run schedules and client stratifications.
Request and collect new and renewal quotes from carriers.
Audit quotes, binders, and endorsements and request changes as needed.
Process audits and create audit analyses for clients.
Receive policies, update them, and complete policy checks to ensure completeness.
Update specifications, applications, and summary information to reflect changes during the year.
Monitor receipt of carrier quotes after they have been submitted and negotiated by more senior staff.
Bind coverage under the direction of the Unit Manager or Account Executive.
Inform clients of changes that may affect insurance premiums or coverage.
Gather and compile information for new business opportunities.
Enter client information into the data management system and ensure accuracy and completeness.
Generate materials for client presentations and meetings.
Create and send compliance communications as needed.
Issue and process client invoices.
Work with the Producer and Accounting Department to determine action plans and assist with collection efforts or billing discrepancies.
Research industry trends and governmental regulations.
Perform other responsibilities and duties as needed.