Account Manager

Dow Jones & Company•New York City, NY

19d

About The Position

The Account Manager works with customers and prospects across Dow Jones Risk and Compliance, Factiva, and Newswires solution lines. The role provides account management and customer support, develops new business and growth opportunities, manages renewals, supports customer rollout and adoption, communicates product value, and maintains sales forecasts and pipelines. The position is part of Dow Jones Risk Sales, a global organization focused on helping businesses make informed decisions through news, data, insights, and information solutions.

Requirements

At least 4 years of sales experience and a proven record of success selling solutions to corporate or financial customers.
Ability to work effectively in cross-functional and geographically dispersed teams, as well as independently.
Strong written and verbal communication skills to clearly articulate the Dow Jones value proposition.
Strong results orientation and commitment to achieving new-business goals in a complex business environment.
Strong business acumen and awareness to build customer credibility, identify potential opportunities within peer groups or industry sectors, and explain Dow Jones benefits in an appropriate business context.
Strong time-management skills, including the ability to manage tasks in a fast-paced environment and track progress against activity goals.

Nice To Haves

Experience working with or within Risk & Compliance functions.
Bachelor’s degree preferred.

Responsibilities

Build strong customer relationships, understand customers’ businesses and needs, and resolve issues in a timely manner.
Understand competitor solutions used by customers and their current and developing needs.
Generate new revenue by selling products and services that address prospects’ business needs.
Identify account-territory opportunities to increase revenue through upselling and cross-selling.
Maintain customer satisfaction through regular communication and strong working relationships.
Develop and execute plans for strategic account renewals.
Partner with the Customer Engagement team to provide appropriate customer training and promote awareness.
Communicate the value and benefits of Dow Jones products and solutions to relevant sectors and markets, supporting adoption and customer value.
Manage the sales forecast and pipeline, reporting upcoming renewals, additional sales opportunities, associated revenue, and timelines.