Account Manager

division50•Lebanon, PA

15d

About The Position

Division50 is seeking an Account Manager with experience in an outsourcing company, lead generation agency, or similar environment. The role manages client onboarding and campaign delivery, from setup through ongoing coordination. It combines client communication, campaign launches, copy creation, SDR onboarding, and coordination with the data team and external vendors. The ideal candidate is organized, proactive, and comfortable managing multiple moving parts across clients and internal teams. The Account Manager serves as a main point of contact for assigned clients, gathers campaign requirements, coordinates campaign launches, and supports delivery by aligning clients, SDRs, the data team, vendors, and other internal teams. The position also maintains campaign documentation and identifies opportunities to improve processes and client experience. Success means clients are onboarded smoothly, requirements are documented clearly, campaigns launch with the right copy, SDR preparation, and data, and campaign needs and blockers are followed up on and resolved promptly. Clients and internal teams should receive consistent updates.

Requirements

Previous experience in account management, client success, campaign coordination, or operations within an outsourcing company, lead generation agency, or call center.
Understanding of lead generation campaigns and the coordination required to deliver them.
Experience onboarding clients, SDRs, or other campaign team members.
Strong written communication skills and the ability to create clear, professional campaign copy.
Strong organizational and follow-up skills, with the ability to manage multiple campaigns and priorities.
Comfort coordinating across client-facing, SDR, data, and vendor teams.
Good problem-solving skills and a proactive approach to identifying and resolving issues.

Nice To Haves

Experience with Google Workspace.
Experience with GoHighLevel.
Experience with Ziwo.
Experience with LinkedIn automation tools.
Experience with email automation tools.
Experience with Facebook, WhatsApp, and other platforms or vendors used for campaign delivery.

Responsibilities

Serve as a main point of contact for assigned clients and maintain clear, timely communication.
Lead client onboarding by gathering campaign requirements, objectives, target audience, offer details, and communication preferences.
Launch and coordinate lead generation campaigns, ensuring setup follows client requirements.
Create and refine campaign copy, including outreach messages, email copy, and call scripts.
Coordinate with the data team to ensure appropriate data and lead lists are prepared and assigned to each client and campaign.
Follow up with the data team on campaign data requirements, updates, and issues affecting delivery.
Coordinate SDR onboarding for new campaigns and ensure SDRs understand the client’s offer, target audience, scripts, tools, and expectations.
Follow up with external vendors and platform providers, including Facebook, WhatsApp, and other Division50 tools, to coordinate setup, access, support, and issue resolution.
Work with clients, SDRs, the data team, vendors, and other internal teams to resolve campaign blockers and keep delivery on track.
Maintain accurate campaign documentation, client records, action items, and progress updates using Google Workspace and relevant internal systems.
Identify opportunities to improve campaign processes, client experience, and coordination between teams.