Account Manager

Lockton•Atlanta, GA

16d

About The Position

The Account Manager is the service experience leader for the client team, supporting and implementing risk management and insurance program strategies. The role supports the client and Account Executive with program administration, marketing and placement, and carrier management, while directing and working with the Account Analyst to meet client needs. As a trusted, responsive advisor, the Account Manager provides innovative solutions and technically informed deliverables, and treats associates, clients, and vendors with dignity and respect in keeping with Lockton cultural values. The Account Manager serves as the key contact for client service issues, answering coverage questions, interpreting policy information, and providing guidance when a loss occurs or business changes affect coverage. The position reviews client contracts for insurance requirements, manages ongoing service requests, and prepares and analyzes information for client strategic plans. It coordinates client presentations and meetings, presents renewal material it has supported, reconciles commissions with Account Analyst support, and communicates with the Account Executive. The role executes defined marketing strategies, typically for less complex coverage lines. It identifies client exposures, evaluates policy terms, distributes requests for proposals, reviews market results, conducts preliminary negotiations, narrows markets, and makes recommendations to the Account Executive and producer. It prepares renewal presentations and collaborates with risk management on projections and peer-reviewed financials. The Account Manager also manages renewal implementation, confirms coverage placement, performs a second review of policy checks, and coordinates onboarding for new clients using standard checklists and tools. It documents communications strategies, enrolls clients in standard or additional programs, oversees Account Analyst setup activities, and manages client financial reporting and claims analysis, working with the financial analytics team as appropriate.

Requirements

At least 3 years of experience in property and casualty client services, including servicing and placement.
Bachelor's degree in a business-related program, or equivalent education and/or experience in the insurance industry.
Intermediate understanding of property and casualty coverage lines across multiple product lines.
Intermediate knowledge of client risk-financing strategies and products, such as guaranteed-cost, loss-sensitive, and collateral approaches, with strong knowledge of the guaranteed-cost market.
Relationships with insurance/carrier markets in assigned areas, or the ability to develop them immediately.
Basic negotiation skills related to marketing and placement of insurance products.
Strong working knowledge of the changing vendor landscape, including new marketplace entrants and emerging products and solutions.
Knowledge of federal and state legislation and legal issues related to the insurance industry.
Ability to compile, analyze, and interpret financial information to facilitate decision-making.
Full proficiency in Microsoft Word, Excel, and PowerPoint.
Basic presentation skills.
Intermediate proficiency using generative AI tools, validating AI-generated outputs, applying judgment regarding data privacy, security, and regulatory requirements, and identifying responsible opportunities to improve team effectiveness.

Responsibilities

Serve as the key contact for client service-related issues.
Confirm coverage, answer policy questions, interpret policy information accurately, and provide guidance when a loss occurs.
Discuss business changes that may affect coverage, including acquisitions and divestitures.
Review client contracts and advise on insurance requirements or coverage needed to meet contractual obligations.
Conduct meetings to review open service requests.
Prepare, gather, analyze, and interpret exposure information, loss runs, and carrier data for client strategic plans; make recommendations appropriate to skill level.
Coordinate communications for Account team presentations and meetings, and present renewal sections supported during marketing.
Conduct annual commission reconciliations and updates with Account Analyst support, and communicate results to the Account Executive.
Execute defined marketing strategies, typically for less complex coverage lines.
Identify and analyze client exposures and evaluate policy terms to ensure adequate coverage.
Distribute requests for proposals to vendors, review results, conduct preliminary negotiations, narrow the market, and recommend options to the Account Executive and producer.
Prepare renewal presentations and work with the risk management team on final projections and peer-reviewed financials.
Project-manage renewal implementation with carriers and clients, including coverage updates.
Confirm coverage is correctly placed and that carriers and clients are ready for the new policy year; provide a second review of policy checks.
Project-manage new-client onboarding using standard checklists and tools.
Document communications strategies, enroll clients in standard programs or client add-ons, and oversee Account Analyst activities for administrative setup.
Manage client financial reporting and claims analysis, provide data to clients, and work with the financial analytics team as appropriate.
Manage time and resources effectively, prioritize and schedule work, and maintain focus.
Follow procedures, check work carefully, and ensure high-quality output.
Build customer loyalty and maintain relationships with clients and internal or external contacts.
Establish and maintain professional networks to support work goals.
Collaborate with colleagues and contribute to team goals.
Gather and interpret information, evaluate alternatives and risks, make timely decisions, and take action consistent with available facts and constraints.
Use generative AI tools for research, analysis, communication, and workflow optimization; validate outputs, apply sound judgment on privacy, security, and regulatory requirements, and identify opportunities to improve team effectiveness responsibly.