Account Manager

The Shipyard•San Diego, CA

19d•$72,000 - $85,000•Hybrid

About The Position

The Shipyard is seeking an experienced, motivated Account Manager to join its San Diego team. The Account Manager works on one or more accounts and serves as a trusted day-to-day contact for clients, coordinating client programs, projects, and agency teams to deliver strong execution. The role manages daily client workflow under the direction of an Account Supervisor or Account Director and supports business, financial, relationship, and cross-functional project management activities. This hybrid work-from-home and office position requires in-office attendance on Tuesdays and Thursdays. The candidate must live near San Diego, California. Travel may be required as needed.

Requirements

2–5 years of equivalent work experience in an Account Manager or similar role.
Success in nurturing client and internal agency relationships.
Training in creating client documents and project briefs that drive exceptional outputs and performance.
A track record of successfully driving projects forward.
Ability to take initiative, collaborate, work independently, and prioritize workload.
Excellent organizational and time-management skills.
Attention to detail.
Ability to function in a fast-paced environment under tight deadlines.
Ability to multitask and transition between clients and projects.
Active listening skills to build mutual understanding.
Ability to work effectively and collaboratively within a cross-functional team.
Concise written and verbal communication skills.
Ability to identify problems and proactively find solutions.
Must be authorized to work in the U.S. without visa sponsorship.

Nice To Haves

Can-do, positive attitude.
Curiosity about innovation, problem-solving, and connecting the dots.
Interest in contributing to process improvements.
Proactive mindset and interest in providing clients with solutions.
Willingness to travel as needed.

Responsibilities

Manage the daily workflow of assigned clients under the direction of an Account Supervisor or Account Director.
Manage client and internal team relationships and coordinate work across agency functions, including paid media, analytics, strategy, creative, and production.
Understand client business objectives and results, provide direction or make decisions as appropriate, and support efforts to advance clients’ businesses.
Support competitive reviews, annual account planning, and the development of client business reviews.
Coordinate project estimates with agency producers, obtain client signatures, track approved estimates and monthly billing, and review billing packets for accuracy and budget alignment.
Manage work efficiently to support agency profitability, recognize scope changes, and elevate them to an Account Supervisor or Account Director.
Serve as a primary client contact and foster positive, trusted relationships with clients and agency teams.
Coordinate client service with Program Managers from project identification through final delivery.
Prepare client meeting materials and resources, take concise notes, maintain account-management documents, coordinate client gifts, and support presentations and tracking systems.
Proofread critical documentation, schedule internal and client meetings, and coordinate presentations.
Write executional briefs, conduct creative kickoff meetings, and contribute to or draft media briefs for review by an Account Supervisor or Account Director.
Manage client feedback, revisions, and approvals through appropriate channels.
Review project deliverables against business objectives, brand standards, and media specifications.
Work with Media and Program Managers to complete campaign workbooks for paid media deployment in accordance with established processes.
Work with Media and Analytics to deliver campaign reporting dashboards and supporting documents according to the reporting schedule.
Assist with other project coordination tasks as needed.