Account Manager

Intersection Co.•Seattle, WA

7h•$70,000 - $75,000•Hybrid

About The Position

Intersection is seeking a proactive, collaborative, and self-motivated Account Manager to join its sales team in Seattle. The role drives engagement and revenue through direct client collaboration, understanding marketing needs, developing creative solutions, and managing campaign execution. The Account Manager oversees a book of business, becomes an expert on Intersection’s street media, and supports the post-sale process. The role includes managing brand and agency relationships, developing media proposals, coordinating campaign deliverables and launches, analyzing campaign performance, and identifying opportunities to grow account revenue. The Account Manager works with clients, sales and partnership teams, Ad Operations, and other internal and external collaborators to ensure campaigns meet client goals and are executed effectively.

Requirements

3–4 years of relevant work experience in a customer-facing customer success, account management, or strategic consulting organization.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Strong communication and interpersonal skills.
Proven experience building strong internal and external relationships.
Ability to collaborate with others while taking ownership of tasks when appropriate.
High level of accountability for personal work and the work of the team.

Responsibilities

Manage day-to-day relationships with brands and agencies to deliver outstanding customer service.
Lead campaign kickoff calls and review campaign details and requirements.
Shape campaign creative and targeting to meet client KPIs and improve efficiency before, during, and after campaigns.
Create media proposals and develop expertise in Intersection’s media.
Coordinate campaign deliverables to ensure they comply with requirements.
Work with Ad Operations to support quality and timely campaign launches.
Collaborate proactively with account executives to identify and grow account revenue.
Interface with third-party vendors, including research, analytics, and data-feed providers, as needed.
Develop interim and final campaign reports, highlight key insights, and support campaign wrap-up reporting requests.
Research solutions to increase spend for under-pacing accounts and pitch existing partners on new packages and market developments.
Prepare for client meetings in coordination with internal teams, ensure meeting deliverables are high quality, and attend client meetings.
Strategize with cross-functional teams on new development initiatives.
Develop new business through contract extensions and reactive and proactive upsells.
Manage Salesforce reporting for agency and client accounts.
Work with internal partnership and sales teams on the post-sale process.
Manage proactive and reactive campaigns under a revenue threshold.