Account Manager – Trust Commerce

RevSpring•Phoenix, AZ

About The Position

The Account Manager maintains and grows long-term relationships with enterprise healthcare clients and partners using the TrustCommerce payments solution. The role identifies new revenue opportunities, retains existing relationships, and increases engagement with key stakeholders by applying communication, commercial acumen, consultative selling, and relationship management skills. The Account Manager builds relationships and influence across operational decision-makers and executive leadership and is accountable for assigned revenue growth and retention objectives. The position works across internal departments to address client and partner needs, leads strategic initiatives and client business reviews, monitors relationship health and retention risks, and consults on clients’ business-critical needs. It manages contractual obligations, renewals, commercial negotiations, invoice accuracy, and outstanding payments; presents relevant products and services; and maintains strategic account plans, opportunity information, and Salesforce forecasts. Day-to-day account management includes verbal and written communication and onsite client visits as necessary. TrustCommerce was founded in 1999 and is now part of RevSpring Inc.

Requirements

Bachelor’s degree from a four-year college or university.
At least 5 years of relevant experience in payment processing, merchant services, integrated payments, healthcare financial services, or a related field, including business development and/or client relationship management.
At least 2 years of experience managing partner and/or client relationships.
Excellent written, presentation, and verbal communication skills.
Strong interpersonal, organizational, planning, presentation, and problem-solving skills; detail-oriented and collaborative.
Ability to summarize complex information from multiple sources and communicate concepts professionally in writing and verbally.
Demonstrated ownership, commercial acumen, and ability to influence internal and external operational and executive stakeholders.
Ability to develop and execute strategic account plans, identify expansion opportunities, and lead commercial renewal discussions.
Proficiency in Microsoft PowerPoint, Excel, Word, and Salesforce.
Understanding of transaction processing and integrated payments.
Self-motivated and able to work independently with minimal supervision toward individual and team goals.
Ability to build rapport with clients, partners, and internal colleagues and to work effectively in a fast-paced, dynamic, diverse environment.
Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, correspondence, and procedure manuals; and present information and respond to questions.
Travel of up to 20% may be expected for client visits, business reviews, and internal meetings.

Nice To Haves

PCI DSS knowledge preferred.

Responsibilities

Address partner and client needs efficiently and coordinate with internal departments to provide service and support.
Drive coordination and accountability for strategic initiatives, project requests, and discussions with internal subject matter experts.
Consult with clients about business-critical needs and make recommendations to clients or internal teams.
Monitor relationship health and retention risks, and lead periodic client business reviews at a cadence suited to each account.
Manage contractual obligations; lead renewals and commercial negotiations with leadership, Legal, and Finance; review invoices for accuracy; and assist with outstanding payments.
Present new products, services, enhancements, and partnerships to clients, and build rapport while learning clients’ business priorities and payment methods.
Build influence with operational decision-makers and executive leaders across Revenue Cycle, Treasury/Finance, and IT.
Manage day-to-day business needs across the assigned portfolio through verbal and written communication and onsite visits as needed, taking ownership of relationship outcomes.
Develop and maintain a strategic account plan for each assigned account, including stakeholders, priorities, retention risks, and growth opportunities.
Maintain knowledge of TrustCommerce products and services and payment-processing industry changes; develop awareness of company solutions and engage appropriate specialists.
Achieve assigned revenue growth and retention objectives and maintain accurate opportunity information and forecasts in Salesforce.