Account Manager -Trust Commerce

RevSpring•Atlanta, GA

22h

About The Position

The Account Manager maintains and grows long-term relationships with enterprise healthcare clients and partners using the TrustCommerce payments solution. The role identifies new revenue opportunities, retains existing relationships, increases engagement with key stakeholders, and achieves assigned revenue growth and retention objectives through communication, commercial acumen, consultative selling, and relationship management. The Account Manager builds influence across operational decision-makers and executive leadership in Revenue Cycle, Treasury/Finance, and IT. The position manages day-to-day account needs, develops strategic plans for assigned accounts, monitors relationship health and retention risks, and coordinates with internal teams to deliver service and support. It also manages contractual obligations, leads renewals and commercial negotiations with leadership, Legal, and Finance, reviews invoices, and presents relevant products, services, enhancements, and partnerships. TrustCommerce, founded in 1999, is part of RevSpring Inc.

Requirements

Bachelor’s degree from a four-year college or university.
At least 5 years of relevant experience in payment processing, merchant services, integrated payments, healthcare financial services, or related fields, including business development and/or client relationship management.
At least 2 years of experience managing partner and/or client relationships.
Excellent written, presentation, and verbal communication skills.
Strong interpersonal, organizational, planning, presentation, and problem-solving skills; detail-oriented team player.
Ability to summarize and consolidate complex information from multiple sources and communicate concepts professionally in writing and verbally.
Demonstrated ownership, commercial acumen, and ability to influence operational and executive stakeholders internally and externally.
Ability to develop and execute strategic account plans, identify expansion opportunities, and lead commercial renewal discussions.
Proficiency in Microsoft PowerPoint, Excel, Word, and Salesforce.
Understanding of transaction processing and integrated payments.
Ability to work independently with minimal supervision toward individual and team goals in a fast-paced, dynamic, and diverse environment.
Self-motivation, willingness to go the extra mile, and ability to build rapport with clients, partners, and internal team members.
Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions from internal and external sources.
Travel of up to 20% may be expected for client visits, business reviews, and internal meetings.
Regularly sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Occasionally stand and walk, and lift and/or move up to 10 pounds. Required vision abilities include close, distance, color, peripheral, depth perception, and adjusting focus.

Nice To Haves

Knowledge of PCI DSS.

Responsibilities

Address partner and client needs efficiently and collaborate across internal departments to provide service and support.
Coordinate strategic initiatives, project requests, and discussions with internal subject matter experts, ensuring accountability.
Consult with clients on business-critical needs and make recommendations based on knowledge, experience, and judgment.
Monitor relationship health and retention risks and lead periodic client business reviews at a cadence tailored to account needs.
Manage contractual obligations and advocate for assigned accounts and the company.
Lead contract renewals and commercial negotiations in collaboration with leadership, Legal, and Finance.
Review invoices for accuracy and assist with outstanding payments as needed.
Present relevant new products, services, enhancements, and partnerships to clients.
Build and maintain rapport with assigned clients and develop knowledge of their priorities, products, services, and payment acceptance methods.
Build relationships and influence with operational decision-makers and executive leaders across Revenue Cycle, Treasury/Finance, and IT.
Manage day-to-day business needs across the assigned portfolio through verbal and written communication and onsite visits as necessary, taking ownership of relationship outcomes.
Develop and maintain a strategic account plan for every assigned account, documenting stakeholders, client priorities, retention risks, and growth opportunities.
Maintain knowledge of TrustCommerce products and services and changes in the payment processing industry; develop awareness of company solutions and engage appropriate specialists when opportunities arise.
Achieve assigned revenue growth and retention objectives and maintain accurate opportunity information and forecasts in Salesforce.