Account Manager -Trust Commerce

RevSpring•Atlanta, GA

About The Position

The Account Manager maintains and grows long-term relationships with enterprise healthcare clients and partners using the TrustCommerce payments solution. The role identifies new revenue opportunities, retains existing relationships, increases engagement with key stakeholders, and achieves assigned revenue growth and retention objectives through communication, commercial acumen, consultative selling, and relationship management. The Account Manager builds relationships and influence across operational decisionmakers and executive leadership, particularly in Revenue Cycle, Treasury/Finance, and IT organizations. The role manages day-to-day business needs across an assigned portfolio, develops strategic account plans, monitors relationship health and retention risks, leads client business reviews, and coordinates with internal teams to deliver service and advance client initiatives. It also manages contractual obligations, renewals, and commercial negotiations; reviews invoices and assists with outstanding payments; presents relevant products and services; and maintains accurate opportunity information and forecasts in Salesforce. The position may require travel of up to 20% for client visits, business reviews, and internal meetings. TrustCommerce was founded in 1999 and is now part of RevSpring Inc.

Requirements

Bachelor’s degree from a four-year college or university.
At least 5 years of relevant experience in payment processing, merchant services, integrated payments, healthcare financial services, or related fields, including business development and/or client relationship management.
At least 2 years of experience managing partner and/or client relationships.
Excellent written, presentation, and verbal communication skills.
Detail-oriented team player with strong interpersonal, organizational, planning, presentation, and problem-solving skills.
Ability to summarize and consolidate complex information from multiple sources and communicate concepts professionally, verbally and in writing.
Demonstrated ownership, commercial acumen, and ability to influence operational and executive stakeholders internally and externally.
Ability to develop and execute strategic account plans, identify expansion opportunities, and lead commercial renewal discussions.
Proficiency in Microsoft PowerPoint, Excel, Word, and Salesforce.
Understanding of transaction processing and integrated payments.
Ability to thrive in a fast-paced, dynamic, and diverse environment.
Self-motivated and able to work independently with minimal supervision toward personal and team goals.
Ability to maintain a high energy level and build comfortable rapport with clients, partners, and internal team members.
Ability to travel up to 20% for client visits, business reviews, and internal meetings may be expected.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions from varied internal and external sources.
Regularly sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Occasionally stand and walk, and occasionally lift and/or move up to 10 pounds. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Knowledge of PCI DSS is preferred.

Responsibilities

Ensure partner and client needs are addressed efficiently, collaborating across internal departments to provide service and support and coordinating strategic initiatives, project requests, and discussions with subject matter experts.
Consult with clients regarding business-critical needs and make recommendations to clients or internal teams based on knowledge, experience, and judgment.
Monitor relationship health and retention risks, and lead periodic client business reviews at a cadence suited to account size, complexity, and needs.
Manage contractual obligations and advocate for assigned accounts and the company; lead contract renewals and commercial negotiations with leadership, Legal, and Finance.
Review invoices for accuracy and assist with outstanding payments as needed.
Present relevant new products, services, enhancements, and partnerships to clients, and build knowledge of each client’s business priorities, offerings, and payment acceptance methods.
Manage a portfolio of clients and resellers using the TrustCommerce payments solution.
Build relationships and influence with operational decisionmakers and executive leadership across Revenue Cycle, Treasury/Finance, and IT organizations.
Manage day-to-day business needs for assigned account relationships through verbal and written communication and onsite visits as necessary, taking ownership of relationship outcomes.
Develop and maintain a strategic account plan for each assigned account, documenting key stakeholders, client priorities, retention risks, and growth opportunities.
Maintain comprehensive knowledge of TrustCommerce products and services and changes in the payment processing industry, and recognize opportunities to involve appropriate specialists.
Achieve assigned revenue growth and retention objectives and maintain accurate opportunity information and forecasts in Salesforce.