Account Manager - Trust Commerce

RevSpring•Livonia, MI

About The Position

The Account Manager maintains and grows long-term relationships with enterprise healthcare clients and partners using the TrustCommerce payments solution. The role identifies revenue opportunities, retains existing relationships, increases engagement with key stakeholders, and achieves assigned revenue growth and retention objectives through communication, commercial acumen, consultative selling, and relationship management. The Account Manager builds influence across operational decisionmakers and executive leadership in Revenue Cycle, Treasury/Finance, and IT. This position manages day-to-day account needs, develops strategic account plans, oversees renewals and commercial negotiations, monitors relationship health, and coordinates with internal departments to deliver client support. It also maintains knowledge of TrustCommerce products and payment-processing industry changes, presents relevant solutions to clients, and keeps opportunity information and forecasts accurate in Salesforce. Travel of up to 20% may be expected for client visits, business reviews, and internal meetings.

Requirements

Bachelor’s degree from a four-year college or university.
At least 5 years of relevant experience in payment processing, merchant services, integrated payments, healthcare financial services, or related fields, including business development and/or client relationship management.
At least 2 years of experience managing partner and/or client relationships.
Excellent written, presentation, and verbal communication skills.
Strong interpersonal, organizational, planning, presentation, and problem-solving skills; detail-oriented team player.
Ability to summarize and consolidate complex information from multiple sources and communicate concepts professionally in writing and verbally.
Demonstrated ownership, commercial acumen, and ability to influence operational and executive stakeholders internally and externally.
Ability to develop and execute strategic account plans, identify expansion opportunities, and lead commercial renewal discussions.
Proficiency in Microsoft PowerPoint, Excel, Word, and Salesforce.
Understanding of transaction processing and integrated payments.
Self-motivated and able to work independently with minimal supervision toward personal and team goals.
Ability to thrive in a fast-paced, dynamic, and diverse environment and maintain rapport with clients, partners, and internal colleagues.
Ability to read and interpret business, professional, technical, and regulatory materials; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Ability to travel up to 20% for client visits, business reviews, and internal meetings may be expected.
Ability to perform the stated physical duties, with reasonable accommodations as needed, including sitting, handling objects, reaching, talking, and hearing; occasional standing, walking, and lifting or moving up to 10 pounds.

Nice To Haves

PCI DSS knowledge.

Responsibilities

Address partner and client needs efficiently and coordinate across internal departments to provide service and support.
Coordinate accountability for strategic initiatives, project requests, and discussions with internal subject matter experts.
Consult with clients about business-critical needs and make recommendations to clients or internal teams.
Monitor relationship health and retention risks, and lead periodic client business reviews at a cadence appropriate to account needs.
Manage contractual obligations and advocate for assigned accounts and the company.
Lead contract renewals and commercial negotiations in collaboration with leadership, Legal, and Finance.
Review invoices for accuracy and assist with outstanding payments as needed.
Present relevant new products, services, enhancements, and partnerships to clients.
Build and maintain positive relationships with assigned clients and learn their business priorities, products, services, and payment-acceptance methods.
Build influence with operational decisionmakers and executive leaders across Revenue Cycle, Treasury/Finance, and IT.
Manage day-to-day business needs across an assigned account portfolio through verbal and written communication and onsite visits as necessary.
Develop and maintain a strategic account plan for every assigned account, documenting stakeholders, priorities, retention risks, and growth opportunities.
Maintain knowledge of TrustCommerce products and services and changes in the payment-processing industry, and identify opportunities to engage appropriate specialists.
Achieve assigned revenue growth and retention objectives and maintain accurate opportunity information and forecasts in Salesforce.