Account Manager - Trust Commerce

RevSpring•Nashville, TN

About The Position

The Account Manager maintains and grows long-term relationships with enterprise healthcare clients and partners, identifies revenue opportunities, retains existing relationships, and increases engagement with key stakeholders. The role combines communication, commercial acumen, consultative selling, and relationship management to achieve assigned revenue growth and retention objectives. It proactively builds influence with operational decisionmakers and executive leaders across Revenue Cycle, Treasury/Finance, and IT organizations. The position manages a portfolio of clients and resellers using the TrustCommerce payments solution. It owns day-to-day account needs, coordinates with internal departments and subject matter experts, advises clients on business-critical needs, monitors relationship health, leads client business reviews, manages contractual obligations and renewals, and presents relevant products and services. The Account Manager develops strategic account plans, maintains product and industry knowledge, and keeps opportunity information and forecasts accurate in Salesforce. Onsite client visits may be required, and travel of up to 20% may be expected. TrustCommerce was founded in 1999 and is now part of RevSpring Inc.

Requirements

Bachelor’s degree from a four-year college or university.
At least 5 years of relevant experience in payment processing, merchant services, integrated payments, healthcare financial services, or related fields, including business development and/or client relationship management.
At least 2 years of experience managing partner and/or client relationships.
Excellent written, presentation, and verbal communication skills.
Detail-oriented, collaborative approach with strong interpersonal, organizational, planning, presentation, and problem-solving skills.
Ability to summarize and consolidate complex information from multiple sources and convey concepts professionally in writing and verbally.
Demonstrated ownership, commercial acumen, and ability to influence operational and executive stakeholders internally and externally.
Ability to develop and execute strategic account plans, identify expansion opportunities, and lead commercial renewal discussions.
Proficiency in Microsoft PowerPoint, Excel, Word, and Salesforce.
Understanding of transaction processing and integrated payments.
Ability to thrive in a fast-paced, dynamic, and diverse environment.
Self-motivated and able to work independently with minimal supervision toward personal and team goals.
Ability to build rapport and maintain a high energy level with clients, partners, and internal team members.
Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions from varied internal and external sources.
Travel of up to 20% may be expected for client visits, business reviews, and internal meetings.

Nice To Haves

PCI DSS knowledge preferred.

Responsibilities

Address partner and client needs efficiently and coordinate with internal departments to provide service and support.
Coordinate accountability for strategic initiatives, project requests, and discussions with internal subject matter experts.
Consult with clients about business-critical needs and make recommendations based on knowledge, experience, and judgment.
Monitor relationship health and retention risks and lead periodic client business reviews at a cadence suited to account needs.
Manage contractual obligations and advocate for assigned accounts and the company.
Lead contract renewals and commercial negotiations in collaboration with leadership, Legal, and Finance.
Review invoices for accuracy and assist with outstanding payments as needed.
Present relevant new products, services, enhancements, and partnerships to clients.
Build and maintain rapport with assigned clients and develop knowledge of their business priorities, products, services, and payment acceptance methods.
Manage day-to-day business needs across an assigned portfolio through verbal and written communication and onsite client visits as necessary.
Develop and maintain a strategic account plan for each assigned account, documenting stakeholders, client priorities, retention risks, and growth opportunities.
Maintain knowledge of TrustCommerce products and services and changes in the payment processing industry; develop working awareness of company solutions and engage appropriate specialists.
Achieve assigned revenue growth and retention objectives and maintain accurate opportunity information and forecasts in Salesforce.