Account Manager - Trust Commerce

RevSpring•Livonia, MI

23h

About The Position

The Account Manager is responsible for maintaining and growing long-term relationships with enterprise healthcare clients and partners using the TrustCommerce payments solution. The role identifies revenue opportunities, retains existing relationships, increases engagement with key stakeholders, and achieves assigned revenue growth and retention objectives. It combines communication, commercial acumen, consultative selling, and relationship management, building influence from operational decision-makers through executive leadership across Revenue Cycle, Treasury/Finance, and IT organizations. The Account Manager manages day-to-day needs across an assigned portfolio, develops strategic account plans, monitors relationship health and retention risks, and leads client business reviews, renewals, and commercial negotiations. The role coordinates with internal departments and subject matter experts to address client needs, manages contractual obligations, reviews invoices, supports outstanding payments, and presents relevant products, services, enhancements, and partnerships. It also maintains knowledge of TrustCommerce products and payment-processing industry changes and keeps opportunity information and forecasts accurate in Salesforce. Travel of up to 20% may be expected for client visits, business reviews, and internal meetings.

Requirements

Bachelor’s degree from a four-year college or university.
At least 5 years of relevant experience in payment processing, merchant services, integrated payments, healthcare financial services, or related fields, including business development and/or client relationship management.
At least 2 years of experience managing partner and/or client relationships.
Excellent written, presentation, and verbal communication skills.
Detail-oriented team player with strong interpersonal, organizational, planning, presentation, and problem-solving skills.
Ability to summarize and consolidate complex information from multiple sources and communicate concepts professionally, verbally and in writing.
Demonstrated ownership, commercial acumen, and ability to influence operational and executive stakeholders internally and externally.
Ability to develop and execute strategic account plans, identify expansion opportunities, and lead commercial renewal discussions.
Proficiency in Microsoft PowerPoint, Excel, Word, and Salesforce.
Understanding of transaction processing and integrated payments.
Ability to work independently with minimal supervision toward personal and team goals in a fast-paced, dynamic, and diverse environment.
Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions from varied internal and external sources.
Travel of up to 20% may be expected.
Physical ability to regularly sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear; occasionally stand and walk; and occasionally lift and/or move up to 10 pounds. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Knowledge of PCI DSS.

Responsibilities

Address partner and client needs efficiently and collaborate across internal departments to provide service and support.
Coordinate strategic initiatives, project requests, and discussions with internal subject matter experts, driving accountability.
Consult with clients about business-critical needs and make recommendations to clients or internal teams.
Monitor relationship health and retention risks and lead periodic client business reviews at a cadence appropriate to account size, complexity, and needs.
Manage contractual obligations and advocate for assigned accounts and the company.
Lead contract renewals and commercial negotiations in collaboration with leadership, Legal, and Finance.
Review invoices for accuracy and assist with outstanding payments as needed.
Present relevant new products, services, enhancements, and partnerships to clients.
Build and maintain positive rapport with assigned clients and learn their business priorities, products, services, and payment-acceptance methods.
Manage day-to-day business needs across the assigned portfolio through verbal and written communication and onsite client visits as necessary, taking ownership of relationship outcomes.
Develop and maintain a strategic account plan for each assigned account, documenting stakeholders, client priorities, retention risks, and growth opportunities.
Maintain comprehensive knowledge of TrustCommerce products and services and changes in the payment-processing industry; develop working awareness of company solutions and engage appropriate specialists.
Achieve assigned revenue growth and retention objectives and maintain accurate opportunity information and forecasts in Salesforce.