Account Manager - Trust Commerce

RevSpring•Nashville, TN

21h

About The Position

The Account Manager is responsible for maintaining and growing long-term relationships with enterprise healthcare clients and partners using the TrustCommerce payments solution. The role identifies new revenue opportunities, retains existing relationships, and increases engagement with key stakeholders by combining communication, commercial acumen, consultative selling, and relationship management skills. The Account Manager builds relationships and influence across operational decisionmakers and executive leadership and is accountable for assigned revenue growth and retention objectives. The position manages day-to-day business needs across an assigned portfolio, owns relationship outcomes, and develops strategic account plans documenting stakeholders, client priorities, retention risks, and growth opportunities. It also supports client needs through internal coordination, consults on business-critical needs, manages contractual obligations, leads renewals and commercial negotiations with leadership and other internal teams, reviews invoices, and presents relevant products, services, enhancements, and partnerships. The role maintains knowledge of TrustCommerce products and the payment processing industry, and keeps opportunity information and forecasts accurate in Salesforce. TrustCommerce, founded in 1999, is now part of RevSpring Inc. Travel of up to 20% may be expected for client visits, business reviews, and internal meetings.

Requirements

Bachelor’s degree from a four-year college or university.
Minimum 5 years of relevant experience in payment processing, merchant services, integrated payments, healthcare financial services, or related fields, including business development and/or client relationship management.
Minimum 2 years of experience managing partner and/or client relationships.
Excellent written, presentation, and verbal communication skills.
Detail-oriented team player with interpersonal, organizational, planning, presentation, and problem-solving skills.
Ability to summarize and consolidate complex information from multiple sources and convey concepts professionally in writing and verbally.
Demonstrated ownership, commercial acumen, and ability to influence operational and executive stakeholders internally and externally.
Ability to develop and execute strategic account plans, identify expansion opportunities, and lead commercial renewal discussions.
Proficiency in Microsoft PowerPoint, Excel, Word, and Salesforce.
Understanding of transaction processing and integrated payments.
Ability to thrive in a fast-paced, dynamic, and diverse environment; work independently with minimal supervision; and pursue personal and team goals with a high level of energy.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions from internal and external sources.
Travel of up to 20% may be expected.
Physical ability to regularly sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear; occasionally stand and walk; and occasionally lift and/or move up to 10 pounds. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

PCI DSS knowledge preferred.

Responsibilities

Address partner and client needs efficiently and coordinate with internal departments to provide service and support.
Coordinate accountability for strategic initiatives, project requests, and discussions with internal subject matter experts.
Consult with clients on business-critical needs and make recommendations based on knowledge, experience, and judgment.
Monitor relationship health and retention risks, and lead periodic client business reviews with cadence tailored to account size, complexity, and needs.
Manage contractual obligations and advocate for assigned accounts and the company.
Lead contract renewals and commercial negotiations in collaboration with leadership, Legal, and Finance.
Review invoices for accuracy and assist with outstanding payments as needed.
Present relevant new products, services, enhancements, and partnerships to clients.
Build and maintain positive rapport with assigned clients and understand their business priorities, products, services, and payment methods.
Build relationships and influence with operational decisionmakers and executive leadership across Revenue Cycle, Treasury/Finance, and IT organizations.
Manage day-to-day business needs for assigned account relationships through verbal and written communication and onsite visits as necessary, taking ownership of relationship outcomes.
Develop and maintain a strategic account plan for every assigned account, documenting key stakeholders, client priorities, retention risks, and growth opportunities.
Maintain knowledge of TrustCommerce products and services and changes in the payment processing industry; develop working awareness of company solutions to identify opportunities and engage specialists.
Achieve assigned revenue growth and retention objectives and maintain accurate opportunity information and forecasts in Salesforce.