Account Manager – Trust Commerce

RevSpring•Phoenix, AZ

About The Position

The Account Manager maintains and grows long-term relationships with enterprise healthcare clients and partners using the TrustCommerce payments solution. The role identifies revenue opportunities, retains existing relationships, increases engagement with key stakeholders, and meets assigned revenue growth and retention objectives. It combines communication, commercial acumen, consultative selling, and relationship management, building influence from operational decisionmakers through executive leadership across Revenue Cycle, Treasury/Finance, and IT organizations. The Account Manager manages day-to-day account needs, develops strategic account plans, monitors relationship health and retention risks, and leads client business reviews. The position coordinates with internal teams and subject matter experts to address client needs and deliver strategic initiatives. It also manages contractual obligations, leads renewals and commercial negotiations with leadership, Legal, and Finance, reviews invoices, supports outstanding payments, and presents relevant products, services, enhancements, and partnerships. The role maintains knowledge of TrustCommerce offerings and the payment processing industry, and keeps opportunity information and forecasts accurate in Salesforce. Travel of up to 20% may be expected for client visits, business reviews, and internal meetings. TrustCommerce, founded in 1999, is part of RevSpring Inc.

Requirements

Bachelor’s degree from a four-year college or university.
At least 5 years of relevant experience in payment processing, merchant services, integrated payments, healthcare financial services, or related fields, including business development and/or client relationship management.
At least 2 years of experience managing partner and/or client relationships.
Excellent written, presentation, and verbal communication skills.
Strong interpersonal, organizational, planning, presentation, and problem-solving skills; detail-oriented and able to work as a team player.
Ability to summarize and consolidate complex information from multiple sources and communicate concepts professionally in writing and verbally.
Demonstrated ownership, commercial acumen, and ability to influence operational and executive stakeholders internally and externally.
Ability to develop and execute strategic account plans, identify expansion opportunities, and lead commercial renewal discussions.
Proficiency in Microsoft PowerPoint, Excel, Word, and Salesforce.
Understanding of transaction processing and integrated payments.
Ability to work independently with minimal supervision toward personal and team goals in a fast-paced, dynamic, and diverse environment.
Willingness to travel up to 20% for client visits, business reviews, and internal meetings may be expected.
Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Regularly sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Occasionally stand and walk, and occasionally lift and/or move up to 10 pounds. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

PCI DSS knowledge preferred.

Responsibilities

Address partner and client needs efficiently and coordinate with internal departments to provide service and support.
Coordinate strategic initiatives, project requests, and discussions with internal subject matter experts, ensuring accountability.
Consult with clients about business-critical needs and make recommendations to clients or internal teams.
Monitor relationship health and retention risks, and lead periodic client business reviews tailored to account needs.
Manage contractual obligations and advocate for assigned accounts and the company.
Lead contract renewals and commercial negotiations in collaboration with leadership, Legal, and Finance.
Review invoices for accuracy and assist with outstanding payments as needed.
Present new products, services, enhancements, and partnerships to clients.
Build and maintain rapport with existing clients and develop knowledge of their business priorities, products, services, and payment acceptance methods.
Manage day-to-day needs across an assigned portfolio of clients and resellers through verbal and written communication and onsite visits as necessary.
Build relationships and influence with operational decisionmakers and executive leadership across Revenue Cycle, Treasury/Finance, and IT.
Develop and maintain strategic account plans documenting stakeholders, priorities, retention risks, and growth opportunities.
Maintain knowledge of TrustCommerce products and services and changes in the payment processing industry; identify opportunities and engage appropriate specialists.
Achieve assigned revenue growth and retention objectives and maintain accurate opportunity information and forecasts in Salesforce.