Account Manager

LandCare•Baltimore, MD

18d

About The Position

The Account Manager is a high-impact role working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. The position manages existing relationships, develops new business opportunities, and identifies industry networking opportunities. It focuses on customer satisfaction and retention, excellent service and communication, coordination between clients and production teams, and proposals and recommendations that meet client objectives. The Account Manager also supports sustainable landscape solutions and participates in professional development and networking initiatives.

Responsibilities

Drive customer satisfaction and retention by understanding customers’ individual needs and the spaces they value.
Provide excellent service and communication, with a focus on problem-solving.
Promote high standards for customer service, safety, and LandCare’s culture.
Provide organizational management, leadership, and communication between clients and production teams.
Maintain LandCare’s Landscape Quality Audit process with the Production Manager to identify property maintenance needs and enhancement opportunities.
Create client proposals, contracts, recommendations, and estimates designed to meet client objectives.
Coordinate client expectations with production realities to ensure projects meet quality standards.
Promote sustainable solutions that support the health of the planet while meeting client needs.
Cultivate and maintain business relationships with existing customers to identify new business opportunities.
Actively prospect for potential clients and pursue new business relationships through authentic relationship building.
Participate in, organize, and lead networking events for potential and existing customers.
Participate in programs focused on operational excellence and professional growth.