Account Manager

The Shipyard•San Diego, CA

18d•Hybrid

About The Position

The Shipyard is seeking an experienced and motivated Account Manager to join its San Diego team. The Client Engagement team partners with clients as trusted advisors to support brand growth and business outcomes. The Account Manager is a day-to-day client contact who helps coordinate client programs, people, and work to ensure high-quality execution across one or more accounts. The role manages assigned client workflows under the direction of an Account Supervisor or Account Director. It is hybrid, with required office attendance on Tuesdays and Thursdays; candidates must live near San Diego, California.

Requirements

2–5 years of equivalent work experience in an Account Manager or similar role.
Success nurturing client and internal agency relationships.
Training in creating client documents and project briefs that drive strong outputs and performance.
Track record of successfully driving projects forward.
Ability to take initiative, collaborate, work independently, and prioritize workload.
Excellent organizational and time-management skills and attention to detail.
Ability to function in a fast-paced environment under tight deadlines and multitask across clients and projects.
Active listening skills to build mutual understanding.
Ability to work effectively and collaboratively in a cross-functional team.
Concise written and verbal communication skills.
Ability to identify problems and proactively find solutions.
Must be authorized to work in the U.S. without visa sponsorship.
Must live near San Diego, California.
Willingness to travel as needed.

Responsibilities

Manage the daily workflow of assigned clients under an Account Supervisor or Account Director.
Manage client and internal relationships and serve as a primary day-to-day client contact.
Support paid media campaign planning and management across digital and traditional channels, as well as data and analytics, strategy, creative, and production functions.
Understand client business objectives and results and use that understanding to provide direction, make decisions, and support business growth.
Support competitive reviews, annual account planning, and development of client business reviews.
Coordinate project estimates with agency producers, obtain client signatures, track approved estimates and monthly billing, review billing packets, and manage work efficiently to enhance profitability.
Monitor talent usage and tracking, recognize scope changes, and elevate them to the Account Supervisor or Account Director.
Partner with Program Managers to facilitate work from project identification through final delivery.
Coordinate client meeting materials and resources; take concise notes and document decisions and action items.
Maintain internal account management documents and coordinate distribution of client gifts.
Support client presentations, tracking documents, and accounting systems; proofread important documentation before client presentations.
Schedule internal collaboration and coordinate client and agency meetings and presentations.
Write executional briefs, conduct creative kickoff meetings, and contribute to or draft media briefs for review by the Account Supervisor or Account Director.
Manage client feedback, revisions, and approvals through appropriate channels.
Review deliverables against business objectives, brand standards, and media specifications.
Work with Media and Program Managers to complete campaign workbooks and deploy paid media campaigns according to established processes.
Work with Media and Analytics to deliver campaign reporting dashboards and companion documents on schedule.
Assist with other project coordination tasks as needed.