Account Manager

Index Exchange • New York, NY

15d

About The Position

Index Exchange is seeking an Account Manager to join its US HoldCo team and own key agency and marketer partnerships. The role balances hands-on client delivery with consistent service standards, timely execution, and cross-functional collaboration. The Account Manager serves as a trusted partner, proactively addressing client needs, solving challenges, and identifying growth opportunities in a fast-paced, ambiguous environment. The position also includes day-to-day operational guidance and mentorship for the team, helping foster accountability, adaptability, and continuous learning.

Requirements

• At least 4 years of experience in digital media, with an in-depth understanding of the programmatic advertising landscape, such as ad servers, ad networks, exchanges, SSPs, DSPs, agency trading desks, and PMPs.
• Proven experience working with large agencies.
• Ability to work effectively in an ambiguous environment and bring clarity and direction to a team.
• Strong communication and storytelling skills, including the ability to present clearly and compellingly to different audiences.
• Ability to adapt to change confidently and help others adapt.
• Advanced stakeholder management skills and the ability to build trust and influence with clients and internal teams.
• Proven ability to use data and analytics to solve customer problems and develop strategic recommendations.
• Goal-oriented approach to client management, including identifying ways to add value, build relationships, and grow revenue.
• Strong program management and organizational skills, including the ability to prioritize and meet deadlines across a complex portfolio.
• Proficiency with Salesforce and other CRM or analytics tools, such as DOMO and Looker.
• Advanced Microsoft Excel skills.
• Bachelor’s degree from an accredited university.

Nice To Haves

• Experience working with Publicis.
• A Bachelor’s degree in business, marketing, communications, or a technology-related field.

Responsibilities

• Own a portfolio of key agency and marketer partnerships, providing exceptional service and strategic guidance.
• Serve as the day-to-day contact for agency and brand marketer partners and provide expertise on the IX platform.
• Provide data-driven insights and recommendations to help clients address challenges and capitalize on programmatic opportunities.
• Partner with business development to support new business efforts and promote the Index Exchange brand in the market.
• Collaborate with publisher account teams to identify and secure new deal opportunities and support the health and growth of existing deals.
• Guide the team through ambiguous situations and evolving client needs, modeling a solutions-oriented, action-focused approach.
• Attend relevant industry events and engage partners in ways that support relationship building and strategic account growth.
• Forecast revenue growth across the team’s book of business and track delivery against targets and OKRs.
• Lead and participate in knowledge-sharing sessions to support continuous learning and improvement.
• Guide day-to-day team operations, provide mentorship, and foster a culture of accountability and growth.

Benefits

• Comprehensive health, dental, and vision plans for employees and dependents.
• Paid time off, health days, and personal obligation days.
• Flexible work schedules.
• Competitive retirement matching plans.
• Equity packages.
• Generous parental leave for birthing, non-birthing, and adoptive parents.
• Annual well-being allowance, fitness discounts, and group wellness activities.
• Employee assistance program.
• Mental health first aid program.
• One day of volunteer time off per year and a donation-matching program.
• Monthly town halls and regular community-led team events.
• Resources and programming to support continuous learning.
• Diverse, equitable, and inclusive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level