Account Manager

Maersk•Redlands, CA

15d

About The Position

The Account Manager is the primary point of contact for assigned customers and ensures that day-to-day warehouse, transportation, and distribution activities are handled accurately and efficiently. The role coordinates with customers, warehouse teams, service providers, and internal stakeholders to manage shipments, scheduling, documentation, billing, workflow, and service requirements, while responding promptly to operational issues and customer concerns. The position calls for an organized, analytical, customer-focused professional with strong communication and problem-solving skills and experience in supply chain, transportation, or distribution. The Account Manager manages multiple priorities, builds customer relationships, monitors KPIs and account activity, and identifies solutions that support service quality, operational efficiency, and business growth.

Requirements

Previous experience in supply chain, transportation, or distribution.
Excellent interpersonal and communication skills.
Ability to establish and maintain effective relationships with management, employees, and service providers.
Exceptional problem-solving skills and demonstrated relationship management through business change and growth.
Strong analytical and organizational skills.
High proficiency with Microsoft Office and strong overall system skills, including YMS, TMS, and WMS.
Bachelor's degree from a four-year college or university, one to two years of related experience and/or training, or an equivalent combination of education and experience.
Authorization to work for any employer in the United States.

Responsibilities

Serve as the key point of contact for assigned customers and receive instructions regarding shipments, storage, delivery, or general processing.
Coordinate with warehouse personnel to oversee incoming and outgoing account activities and ensure shipments are accurate, complete, and in good condition.
Resolve errors and complaints.
Forecast changes in account activity and plan labor requirements accordingly.
Submit written and verbal reports on activity and projected labor expenses.
Enter data, develop inbound and outbound schedules, and create related records.
Coordinate billing and special requirements.
Coordinate the administration and flow of required documents to dock operations.
Communicate with internal and external customers.
Maintain and assign workflow to dock operations.
Handle, coordinate, and follow up on special projects.
Follow up on past-due account monies.
Prepare daily and monthly KPI reports.
Train new office associates.
Process shipments through customer portals.
Update and manage proof of delivery and prepare files for billing.
Inform management of concerns or issues that may affect the company, and share ideas and solutions that may benefit it.