Account Manager

DO & CO•Redondo Beach, CA

16d•$71,000 - $85,000

About The Position

DO & CO is seeking a dynamic Account Manager to join its Los Angeles team. The company operates in airline catering, international event catering, restaurants, lounges, and hotels across 33 locations, 12 countries, and 3 continents, with a focus on high-quality products and services. The Account Manager oversees operational timing and food flow with tray-setting and food-production teams, ensures customer specifications are correctly updated, and manages and develops flight coordinator and food packer teams. The role works with airline clients to determine operational service needs, interpret requirements, coordinate catering specifications, and ensure accurate setup of catering, stores, and bar requirements. The role requires airport security clearance and an airport-issued identification badge. Work takes place in operational environments that may be loud and include warehouses, production areas, airport ramps, outdoor weather, and moving equipment. The position involves long periods on foot, frequent standing, walking, climbing, lifting, and reaching, and lifting up to 50 pounds regularly. Nights, weekends, holidays, and varying shifts may be required based on operational needs.

Requirements

At least 5 years of supervisory experience, preferably in airline catering or aviation operations.
Knowledge of airline catering operational processes, sequences, and logistics.
Experience leading and motivating teams through coaching, scheduling, performance management, employee development, and conflict resolution.
Valid driver's license.
Strong Microsoft Office skills, including Excel, Word, and Outlook.
Successfully complete the mandatory airport security clearance process for the assigned location, including applicable TSA and U.S. Customs requirements under 49 CFR §1542.209, and obtain the appropriate airport-issued identification badge.
Ability to work long hours on foot in environments with varying temperatures.
Ability to lift up to 50 pounds regularly and occasionally more as required.
Flexibility to work nights, weekends, holidays, and varying shifts based on operational needs.

Responsibilities

Coordinate food-flow timing with tray-setting and food-production teams.
Supervise processing time to prevent delays and lapses.
Ensure customer specifications are updated correctly in each assigned department.
Manage, motivate, and assist the flight coordinator and food packer departments.
Select, train, manage, schedule, develop, and discipline team members; conduct performance appraisals and provide counseling.
Assist airline clients in determining operational needs for service delivery and interpret their requirements.
Set up and oversee requirements for all flights.
Coordinate and agree on catering specifications with clients.
Ensure accurate setup of catering, stores, and bar requirements.