Account Manager

Allen Lund Company, Inc.•Kansas City, MO

15d

About The Position

Allen Lund Company is seeking a self-motivated, enthusiastic team player to develop and increase profitable volume with existing and newly acquired customers. The Account Manager cultivates customer relationships, understands customer business needs, provides tailored solutions, coordinates bids off contract with value-added services, prospects for new shippers, and leverages the company’s modes and services in the sales process. The role also provides exceptional internal and external customer service, conducts business reviews, and helps maintain and grow the company’s image and reliability. The Account Manager supports logistics operations by understanding product compatibility and shipping requirements for dry and refrigerated loads, determining efficient loading and delivery patterns, and advising whether loads are manageable. The position updates load, shipper, carrier, customer, and insurance information in systems; builds loads; makes check calls; schedules appointments; and communicates critical updates. The role handles documentation and financial administration, including reviewing bills of lading, resolving discrepancies, obtaining proof of delivery, balancing and settling files, processing invoices, and resolving carrier accounts payable issues. It also monitors missing invoices and settled-file records, handles accounts receivable inquiries, verifies and enters shipper invoicing information, reviews receivables reports, and initiates collections as directed. The Account Manager assists the General Manager with coaching and direction for Account Representatives and remains available for after-hours contact at night and/or on weekends, escalating matters outside standard procedures to management.

Requirements

Self-motivated, enthusiastic team player who thrives in a fast-paced environment.
Excellent and effective communication skills.
Strong customer service orientation and excellent work ethic.
Ability to quickly process information and make sound decisions.
Strong negotiation and problem-solving skills, including conflict resolution.
Excellent time-management skills and ability to multitask.
Highly organized and detail-oriented.
Ability to stay composed under pressure.
Ability to be available for after-hours contact at night and/or on weekends.

Nice To Haves

Experience in freight brokerage or customer service.

Responsibilities

Develop and increase profitable volume with existing and newly acquired customers.
Build customer relationships, understand customer businesses, and provide tailored solutions.
Coordinate bidding off contract with value-added services and prospect for new shippers.
Leverage all modes and services in the sales process.
Provide exceptional internal and external customer service and maintain and increase the company’s image and reliability with customers.
Conduct regular business reviews with existing accounts.
Apply knowledge of product compatibility, dry-load shipping requirements, and refrigerated-load temperature requirements and maintenance.
Determine efficient loading and delivery patterns and times, minimize time and miles traveled, and advise whether a load is manageable.
Update active load information and shipper, carrier, customer-system, profile, and insurance information.
Build loads, update and check calls, schedule pickup and delivery appointments, and communicate critical information.
Review bills of lading for proper documentation and confirm loaded and delivered quantities, including whether cargo was damaged.
Communicate bill-of-lading discrepancies, such as shortages or damage, to brokers before settlement.
Obtain delinquent proof of deliveries, balance files, complete file settlements, and forward paperwork to corporate accounting for payment.
Process carrier and third-party invoices and work with carriers and factoring companies to resolve carrier accounts payable issues.
Monitor uninvoiced files, track missing carrier invoices, and maintain a filing system for settled files.
Handle accounts receivable calls and verify and enter shipper invoicing information.
Run weekly receivables reports to check for invoicing errors, adjustments, and overdue freight invoices, and start collections as directed.
Work with operations employees to resolve problems or disputes.
Assist the General Manager with coaching and providing direction to Account Representatives.
Remain available for after-hours contact at night and/or on weekends, assist callers using acquired experience, and contact management about issues outside standard operating procedures.