Account Manager

Allied Universal • Franklin Park, IL

14d • $75,000 - $82,700

About The Position

The Account Manager oversees security operations and client service for Allied Universal. The role manages security officer scheduling using AI-powered technology to meet client contract hours while minimizing unbilled overtime; hires, coaches, and manages officers and supervisors; and oversees payroll, performance, and employee relations. The Account Manager serves as the primary client contact, responds to escalated security issues and emergencies, and coordinates with clients and internal teams. The position also oversees training, safety, site operating standards, and inventory such as uniforms, equipment, and other essential supplies.

The position offers a salary of $75,000–$82,700 annually. Allied Universal describes opportunities for career growth, impactful work protecting people, property, and businesses, and a supportive team environment.

Requirements

• High school diploma or equivalent.
• Any required state or local licensing; licensing may be required before employment.
• Valid driver’s license if driving a company or personal vehicle for business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen and ability to manage staffing levels, minimize non-billed overtime, manage turnover costs, and plan and organize inventory expenses.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.

Responsibilities

• Use AI-powered technology to schedule security officers, meet client contract hours, and minimize unbilled overtime.
• Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary point of contact for clients and ensure high-quality service that protects people and property.
• Respond professionally to escalated security issues and emergencies, coordinating with clients and internal teams.
• Oversee training, safety, and site operational standards.
• Manage inventory, including uniforms, equipment, and other essential supplies.
• Manage staffing levels and costs, including non-billed overtime, turnover, and inventory expenses.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED