Account Manager

Portage Learning•Chippewa Township, PA

18d•$85,650 - $116,450

About The Position

Portage Learning is seeking an Account Manager to generate, manage, and nurture customer relationships, drive growth, and ensure customer satisfaction. The role oversees a portfolio of assigned customers, develops new business from existing customers, and actively seeks new opportunities. The Account Manager serves as the main contact for customers, understands their objectives and challenges, and provides tailored solutions and recommendations. The position works with department leadership and internal teams to develop account strategies and improve products, marketing, and services. It requires frequent travel to institutions and conferences in multiple states, including occasional weekend travel and work-related travel outside standard business hours. The position is full-time and exempt. Portage Learning operates Monday through Friday, typically from 7 a.m. to 5 p.m., though employee schedules may vary within those hours. Required meetings and training take place at the office in Chippewa Township, Pennsylvania. Remote work may be considered for candidates residing in designated states within the assigned territory; employees hired in those regions are expected to travel to the corporate office monthly for staff meetings.

Requirements

Bachelor’s degree required.
At least 3 years of experience in higher education, sales, account management, or a related role.
Successful completion of a background check and current or obtainable Child Abuse, State Police, and FBI Fingerprinting clearances.
Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Degree in Sales, Marketing, Business Administration, or a related field.
Proven track record of achieving sales targets and driving business growth.
Strong written, verbal, listening, public-speaking, negotiation, and interpersonal skills.
Excellent problem-solving and critical-thinking abilities, with a strategic and analytical mindset.
Proficiency with CRM systems such as HubSpot or Monday and the Microsoft Office Suite, and ability to use technology to optimize processes and workflows.
Ability to manage multiple accounts and projects with strong organizational and time-management skills.
Ability to travel frequently to meet customers, attend meetings, and participate in industry events.
Self-motivated, results-driven, relational, and passionate about customer success.
Service-oriented approach focused on helping others.

Responsibilities

Build new customer relationships through regular communication, including cold calls and in-person visits.
Maintain long-lasting customer relationships through in-person visits, email, phone calls, and virtual meetings.
Serve as the main point of contact for assigned customers, address their needs, resolve issues, and support customer satisfaction.
Understand customer objectives, industry challenges, and opportunities to provide timely, tailored solutions and recommendations.
Attend conferences as needed to represent Portage Learning, engage with customers, and identify and pursue business opportunities.
Prepare and deliver product presentations, proposals, and course demonstrations.
Collaborate with department leadership to develop and implement strategies and plans for assigned accounts, working with internal teams such as marketing, data, academics, and student services.
Track and provide feedback on market trends, customer data, and the competitive landscape, and adjust strategies accordingly.
Track and analyze customer conversion, retention, account volume, customer satisfaction, and other performance metrics; report progress to leadership.
Maintain accurate customer interaction and account plan records in HubSpot CRM and other systems.
Share customer feedback and insights with internal teams to inform product development, marketing strategies, and service improvements.
Escalate critical issues to department leadership and relevant departments and collaborate on resolution strategies.
Perform other related duties as assigned.