Account Manager

Baselayer•New York City, NY

9d•Onsite

About The Position

Baselayer is rebuilding identity infrastructure for institutions by combining public records, IRS data, sanctions lists, web signals, and fraud telemetry into a business graph. Its platform is used by financial institutions and is expanding to support other organizations that need to verify businesses and the people behind them. The founding Account Manager will serve as a trusted advisor to clients making mission-critical fraud and compliance decisions. The role focuses on building relationships with major financial institutions, payment providers, and fintech companies; helping customers succeed with Baselayer; and driving account growth. The Account Manager will help establish the playbooks, feedback loops, and operational processes needed to scale the account management and customer success function, working directly with the CEO and collaborating with product and engineering. This is a full-time, in-office position based in New York City. Compensation is a salary of $120,000–$170,000 plus equity and commission-based variable compensation.

Requirements

At least 3 years of experience in business development, customer success, or implementation at a fast-growing startup or in a highly competitive environment such as management consulting, banking, or venture capital.
Excellent communication skills and an energetic, professional presence when leading a room, Zoom meeting, or QBR.
Confidence working with C-level stakeholders and navigating ambiguity.
Resilience, grit, and the ability to get things done.
A proactive, curious, self-starting approach and ability to thrive in dynamic settings.
A strong orientation toward feedback and using it to improve.

Nice To Haves

Understanding of how financial institutions adopt and operationalize compliance and fraud tools, through direct experience or advising similar customers.
Interest in equity, having a seat at the table, and building a company from 0 to 100.

Responsibilities

Build and maintain relationships with C-suite executives and client teams, developing a deeper understanding of their pain points and feedback.
Serve as the primary point of contact for major financial institutions, payment providers, and fintech companies.
Drive account growth through upsells, renewals, and referrals by ensuring customers succeed with Baselayer.
Develop expertise in customers’ workflows and pain points, then work with internal teams to address them.
Develop playbooks, feedback loops, and operational processes to help scale the account management and customer success function.
Work directly with the CEO and collaborate with product and engineering on scaling customer operations.