Account Manager

Corpay • Richmond, VA

12d • $55,000 - $60,000 • Onsite

About The Position

Corpay is hiring an Account Manager in its Corpay line of business, based in Richmond, Virginia. The Account Manager serves as the primary client-services contact for an assigned portfolio, supporting client retention and satisfaction, resolving issues, and helping clients use Corpay products and services effectively. The role requires strong technical knowledge and travel to client sites as needed. The Account Manager reports to the hiring manager and collaborates regularly with other departments and teams.

The position is based in the Richmond office, with an assigned workspace. The schedule is Monday through Friday, 11:30 a.m. to 8:00 p.m. EST, to support West Coast clients. Corpay provides company-issued equipment and formal, hands-on training.

Requirements

• At least one year of experience in Account Management.
• Ability to manage time effectively and work independently without direct supervision.
• Excellent organization, telephone etiquette, verbal and written communication, and customer-service skills.
• Ability to react quickly and decisively to resolve customer issues.
• Ability to work calmly in a fast-paced team environment while effectively managing multiple projects.
• Self-driven commitment to professional development, performance improvement, and maximizing available tools.
• Leadership that encourages collaboration, process automation, and effective use of systems.
• Strong technical knowledge.
• Ability to travel to client sites as needed.

Responsibilities

• Serve as the primary point of contact for day-to-day account support, problem resolution, technical clarification, research, and analysis.
• Respond to inbound emails, faxes, phone calls, and Salesforce cases.
• Develop and execute client-service delivery strategies aligned with client needs, contract specifications, and cost components.
• Conduct regularly scheduled calls and presentations to review business performance, provide training, and deliver education.
• Make decisions regarding the setup and support of assigned clients.
• Prepare and present proactive solutions to retain client relationships.
• Monitor customer feedback to identify service-level issues and revenue-growth opportunities within the client base.
• Collaborate effectively with internal departments to support the customer base.
• Troubleshoot client-raised service issues to determine whether they relate to systems, training, or client configuration.
• Contribute to the development and testing of processes and procedures that enhance the user experience.
• Act as a change agent, as appropriate.

Benefits

• Medical, dental, and vision benefits available the first month after hire.
• Automatic enrollment into the 401(k) plan, subject to eligibility requirements.
• Company-wide virtual fitness classes.
• Paid time off offerings including major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers, including wireless, gym, and car rental providers.
• Philanthropic support with local and national organizations.
• Company-wide contests and prizes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed