Account Manager (Digital Marketing Agency)

Compose.ly

23d • $65,000 - $75,000

About The Position

Compose.ly is an SEO and content marketing agency that provides SEO insights and creates content such as blog posts, white papers, case studies, and landing pages. Founded in 2017, the company describes itself as a growing, profitable startup that has not taken outside investment and is in growth mode.

The Account Manager is the main contact for a portfolio of approximately 25 clients, ranging from early-stage startups to enterprise brands. The role owns client relationships, client experience, and delivery plans, partnering with a pod to execute SEO, content, and performance marketing work. The Account Manager takes a consultative, value-added approach, helping clients understand what is working, what is not, and what to do next. Success includes building client trust, demonstrating progress, and supporting account growth.

The position combines client strategy and relationship management with onboarding, project coordination, reporting, and client enablement. It also incorporates evolving AI practices into client work, including GEO and AI search strategy and AI-assisted content and reporting workflows. Benefits include base compensation plus commission, employee health, vision, and dental insurance coverage, paid holidays, unlimited paid time off, 401(k) participation, and remote work equipment as needed.

Requirements

• At least 2 years of account management or client services experience at a marketing agency, with a consultative approach to client relationships.
• Working knowledge of SEO and content marketing sufficient to discuss strategy credibly with clients and collaborate with strategists.
• Comfort reading marketing performance data and explaining its implications for a client's business.
• Experience managing multiple clients and deadlines using a project management tool such as Asana.
• Strong written and verbal communication skills, including presenting to senior stakeholders.

Nice To Haves

• Familiarity with paid media, GEO or AI search, or web development projects.
• Experience with HubSpot or a similar CRM.
• Experience building Asana automations, templates, or intake forms.

Responsibilities

• Build a deep understanding of each client's business, goals, and audience, and share that context with the pod.
• Partner with SEO strategists and specialists to shape client plans across SEO, GEO, content, and paid media, then present and defend those plans to clients.
• Lead monthly check-ins and quarterly account reviews, presenting results, ROI, and next steps to stakeholders at different levels.
• Lead renewal conversations well before contract end, recapping results and proposing a plan for the next term.
• Identify relationship risks, handle sensitive conversations diplomatically, and flag legal, compliance, or churn concerns to leadership.
• Identify account expansion opportunities and scope upsells or statements of work adjustments with sales and leadership.
• Own client onboarding from kickoff through the first reporting cycle, coordinating SEO, content, web, and paid team members.
• Manage timelines, scope, and priorities across multiple clients and deadlines to deliver work on time and on budget.
• Run pod projects in the Compose.ly platform and Asana, maintaining task automations, due-date notifications, and intake forms with the pod lead.
• Maintain accurate client records in HubSpot, including account status and statement-of-work details.
• Own delivery of tiered reporting, from monthly updates to executive- and board-level decks, tailored to each audience and built with the pod.
• Translate performance data into business impact and lead training sessions that help clients interpret results.
• Create materials that help clients use Compose.ly processes and tools independently.
• Bring evolving AI practices into client work, including GEO and AI search strategy and AI-assisted content and reporting workflows.

Benefits

• Base compensation plus commission.
• 100% coverage for the employee for private health, vision, and dental insurance.
• 13 paid holidays each year.
• Unlimited paid time off.
• 401(k) participation.
• Remote work equipment as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed