Account Manager - E-commerce Marketing Agency

Hustler Marketing

4d•Remote

About The Position

The Account Manager manages assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns designed to drive conversions and sales. The role owns the client-agency relationship, develops and executes marketing strategies, handles client communications and reporting, and communicates client needs to the internal team. The Account Manager helps clients meet revenue goals using the company’s products and services. The role focuses on maintaining strong client relationships while ensuring that the company’s products and services deliver results. The Account Manager develops campaign ideas, monitors performance, maintains productive communication with clients, and leads teams of Copywriters, Designers, and Account Managers’ Associates. This includes outlining campaign calendars, briefing campaigns, delegating creative work, and overseeing timely delivery. Marketing strategies may include email campaigns, SMS campaigns, pop-ups, and flows, with responsibility for approximately 40 unique campaigns per month. The Account Manager reports directly to the Account Managers’ Leads, the Head of Account Managers, and the Service Director, in that structural order, and collaborates with other departments. The position is full-time, with an average of 140 tracked hours per month and general availability during office hours. The posting specifies contractor status after signing a non-disclosure agreement, a fixed-rate monthly salary paid in USD, an exclusivity agreement, and a 30-day notice period after the first two months. The first two months are a trial-and-adaptation period paid at the full rate. Performance reviews are conducted every 9–12 months, with the first after 3–6 months; role and workload are re-evaluated after 6–12 months.

Requirements

At least 12 months of experience in a digital marketing role.
At least 6 months of experience in email marketing.
A proven record of success in a leadership role, especially leading creative teams to deliver client-focused work.
Ability to work independently while maintaining work standards.
High accountability, responsiveness, and ability to meet deadlines.
Strong communication, presentation, interpersonal, problem-solving, critical-thinking, and analytical skills.
Growth- and results-driven mindset, with ability to receive and implement constructive criticism.
Ability to learn and adapt quickly, manage time effectively, and maintain focus, productivity, and efficiency.
Availability and responsiveness during office hours Monday through Friday, between 3–6 PM BCN time.
Consistently work 30–35 hours per week, approximately 140 hours per month.
Stable internet connection and a laptop or PC, and ability to attend virtual video conferences.
Fluent English with excellent verbal and written communication skills.
Openness to receiving feedback and constructive criticism, improving based on it, and providing productive feedback to the team.
Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite.
Comfort working in a remote environment and managing time autonomously.

Nice To Haves

Experience working with remote teams and team members from different countries.
Previous Account Manager experience or agency experience.
Remote work experience.
Knowledge or experience in email marketing, e-commerce, or Klaviyo.

Responsibilities

Manage, oversee, and ensure the execution and performance of marketing campaigns for assigned clients.
Build and maintain strong client relationships, trust, and open communication.
Plan, develop, and execute marketing strategies, including email campaigns, SMS campaigns, pop-ups, and flows.
Manage client needs and expectations and work to improve email marketing results.
Collaborate with team members to respond promptly to client requests.
Lead and attend regular client meetings and maintain ongoing client communication.
Collect and analyze consumer demographic and trend data to inform client marketing plans and set new goals weekly.
Report regularly on email campaign performance, including email marketing revenue, top-performing campaigns, A/B testing results, and optimization measures.
Work with the Service Department to maintain work standards and meet client KPIs.
Monitor client churn and implement retention strategies with assistance from the Service Director.
Troubleshoot client satisfaction and campaign performance issues.
Act as a liaison between clients and cross-functional teams to implement new services and products.
Identify opportunities to expand services for clients and use data analysis to develop and present targeted upselling campaigns.
Research industry best practices and share findings with the Account Managers’ Lead, Head of Account Managers, and Service Director.
Assist with internal service-related needs from other departments.
Participate in Account Managers’ group calls and training and skill-building sessions.
Lead teams of marketing professionals, outline campaign calendars, brief campaigns, delegate creative work, and oversee timely campaign delivery.